Mark Long Email & Phone Number

Michigan, United States

Michigan, United States

Saint Cloud, Minnesota

I work with a team of individuals who help support and manage over 120 medium and large sized businesses out of out 17,000 strong customer base. This includes internal IT support for Marcos 1000+ and growing employee base.We engage in primarily B2B Managed IT services, offering solutions for Banks, Hospitals, Law Firms, Manufacturing, Service, Professional Services and more. We engage customers at all levels, often communicating current issues and trends with points of contact and decision makers. We administer Domains, Active Directory, Group Policy, Web Services, Exchange, Wired and Wireless Networking, Data Storage and Recovery, Cloud Services, Print, Telephony/VOIP, Security and All manner of third party applications.Our service offerings include products from Microsoft, Konica Minolta, Cisco, Mitel, OpenDNS, Axcient, Citrix and many more. Marco - Taking Technology Further!

Oit Technical Services

Supervised a technical support team catering to students, faculty and staff end user technical needs. Facilitated all manner of 3rd level support requests as escalated by our global help desk team. Worked closely with clients to understand project goals and develop technical solutions while solving emerging technical issues. I oversaw all aspects of internal desktop support operations, participating in leadership meetings and delegating responsibilities as required to see the job done.I started out as a student employee in 2002 with the role of improving Apple support in the department. I began by becoming certified for Apple warranty support and provided regular service for customers. My unique blend of electronics testing knowledge and hands-on repair technique led to many successful repairs over the years.Soon after graduation from CMU, I worked as provisional staff in a similar capacity, managing and training new student employees in the art of computer and printer repair. After several years of full time service, I was promoted to manager of the group.We strive to provide excellent service to the university.Team leadership and individual skill developmentEnd user support and educationSupport centralized help desk services and work escalationsTicketing system knowledge and documentationWired and wireless networking, troubleshootingWin/Mac software and hardware repair, warranty services Software documentation/ configuration/trainingAdvanced troubleshooting theoryCampus video systems, event supportClassroom and lab computer support, developmentPrinting installation, service, diagnosis and repairUniversity Athletics support/consultingUniversity Health Services support/consultingCenter for Applied Research and Technology support/consultingTechnology purchasingThird party vendor relationsMobile device testing, support, developmentInternal training program and development

Responsible for managing incident queues related to third level support services. Direct interaction with student technicians, contacting customers isolate problems, develop solutions, and create opportunities. A goal was to provide feedback for other IT departments after isolating systemic issues and as well as to promote IT initiatives and service features. I worked closely with students to foster their growing skill-sets and provide relevant technical resources.

Initially hired as a computer repair technician specializing in Apple/Mac repair services. Daily duties included OSrebuilds, user data migration, hard drive file recovery, email setup and configuration, laptop/desktop teardownand repair, troubleshooting theory, wireless and networking setup and testing, on-site repair services, warrantyrepair services, incident ticket updates, board level soldering and re-work, meter usage, parts ordering.

Mount Pleasant Mi

Maintained and prepared primarily cold foods for a family owned, fine dining establishment in the Mount Pleasant area. Ability to work quickly, present impressive food preparations, and provide great tasting food to restauranteurs!

Mount Pleasant Mi

Worked as a store stocking associate with the purpose of maintaining inventory and facilitating delivery of merchandise to customers.

Mount Pleasant, Mi

Worked in customer service - bagging, carts, cleaning and other service related tasks.

Masters Of Science In Administration Msa, Information Resources Management, A

The MSA is a degree for professional administrators seeking to develop a broad range of current management and leadership skills.

Bachelor'S Of Science Engineering Technology B.S.E.T, Eet, Automotive, Computer Science, Robotics

Activities and Societies: IEEE Club Automotive Repair IM FootballBachelors of Science in Engineering Technology