Mark Mchugh Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

- Managing a large volume of cases, delivering solutions in a timely manner and to a highstandard, always keeping the customer in focus. Representing the company through leading business meetings & monthly reviews withvarious premium customers. Troubleshooting various technical issues relating to key topics such as Billing Settlement,Authorization and Clearing. Working with internal applications linked to application databases to assist in solvingcustomer queries. Collaborating with Account Managers & various internal teams across the organization tosolve complex customer issues. Expanding my knowledge through independent studies & contact with various internal teamsto further progress in my current role.

Eastpoint Business Park

▪ Being deployed to various customer sites, representing the company and providing localsupport to end users.▪ Managing a high volume of cases and calls from various organisations who require remotetechnical support.▪ Troubleshooting complex IT issues involving live servers and applications.

County Dublin, Ireland

▪ Supporting a major systems implementation project for voice recognition picking software▪ Working with a live database, managing customer information using Microsoft Dynamics NAV▪ Completing a comprehensive project to ensure the accuracy of customer and productinformation▪ Software and hardware testing to ensure flawless operation, adding functionality and calibrating▪ Updating the online company store utilising HTML and CSS▪ Interacting with a team of 20 in back office support, developing professional communicationskillsHighlights:✔ Gained valuable system implementation and digital migration experience, particularly thereal-world processes of troubleshooting and debugging system issues✔ Proven ability to work methodically and accurately while processing large volumes of data

County Dublin, Ireland

▪ Completed intensive in-house training with AWS on application services, customer support,and troubleshooting▪ Part of the Linux team successfully closing a high volume of daily technical support ticketsfrom customers by email and chat▪ Working under pressure to ensure daily deadlines were met and SLAs were consistentlyachieved▪ Highly customer-orientated role, providing an exemplary standard of service while coordinatingmultiple priorities simultaneously▪ Troubleshooting a range of issues such as server, networking and connection problems,software issues, viruses and malware▪ Making outbound calls to follow up with customers where necessary▪ Learning from senior associates, being curious and building my knowledge▪ Gained strong application knowledge of Elastic Cloud Computing (EC2), Lightsail, SimpleStorage Service (S3), Elastic Block Store (EBS), Cloudfront, and CloudwatchHighlights:✔ Skilled at rapidly diagnosing technical problems and communicating clear solutions tocustomers✔ Very strong at building a rapport with customers, several asking for me personally✔ Fully dedicated to my responsibilities, including working remotely while on holiday to completeissues

County Dublin, Ireland

 Supporting management to achieve sales objectives for the store Working towards challenging daily sales targets for specific products Following SOPs when carrying out any procedures in store, such as cashing up Working with a team of sales assistants to ensure standards were being maintained Adapting to a diverse customer base, providing advice to achieve sales Friendly and approachable, actively engaging with customers to maximise their experience Processing cash and credit card sales with a high level of accuracy Merchandising the store, ensuring immaculate presentation and efficient daily operations

County Dublin, Ireland

 Highly experienced at responding to customer issues, with a friendly and positive attitude Given responsibility for handling customer complaints during the busy Christmas period Following policies and procedures, using judgement and discretion where appropriate Highly motivated to engage with customers and encourage repeat business Very efficient at working within a team and communicating clearly with colleagues Always gave 100% to the team, supporting colleagues when they were under pressure

County Dublin, Ireland

Worked as an employee in their Goods Inwards Department & Despatch Department, at the company’s Warehouse in Tallaght Industrial Estate.Tasks included general warehouse maintenance, checking goods in from suppliers & putting away into their main warehouse, as well as, picking & packing goods from customer Sales Orders.

County Dublin, Ireland

Worked as an employee in their Goods Inwards Department, as well as, their Despatch Department, at the company’s Warehouse in Tallaght Industrial Estate.Tasks included: General warehouse maintenance, checking goods in from suppliers & putting away into their main warehouse, plus picking & packing goods from customer Sales Orders.

County Dublin, Ireland

Assisted in the training of new cadets who attended classes as part of summer camps run by the sailing school.