Assists owner with day-to-day business operations and manages facility in the event of owners absenceAnswers all phone inquiries, greets customers and sets service appointmentsProvides a complete and accurate written cost estimate for parts and laborResponsible for inventory control and ordering of parts to complete service and repairsSchedules technicians to maintain smooth and efficient workflowAssists technicians with diagnosis and monitors their performanceResolves customer issues and complaints while maintaining high customer service standards

Managed own business for eight years with high level customer satisfaction. Maintained large customer base; known for dependability, professionalism, patience and organization. Skills include automotive equipment sales, product marketing, inventory management, and accounts receivable. Received award recognition for Top Sales and Business Management Excellence in 2009.Received yearly award recognition for Top Sales from 2002-2009.Recognized as one of Matco's Top 100 Distributors (of 1600) nationwide in 2009.

Well qualified Ford technician with eight years of experience in a fast paced, high volume dealership. Motivated, hardworking, reliable and productive; proven ability to deliver high quality work and excellent customer satisfaction. Achieved certifications for advanced training classes. Provided diagnostic repair or replacement services to customers. Possessed strong trouble shooting skills, particularly of complex electronic systems. Performed pre-delivery inspections for new vehicles and used car safety inspections. Ford SVT certified. Maintained relationship between customer and service advisor.

Maintained a fleet of over 200 school buses, both gas and diesel. Inspected and repaired buses for safety lane tests. Maintained necessary records of service to buses and shop vehicles. Performed daily and periodic preventive maintenance, fluid levels, brakes, tire condition, tune ups, lubes and maintenance to buses and shop vehicles. Performed overhaul to motors, rear ends, brakes and clutches.