Mark Mueller Email & Phone Number

Tucson, Az, Us

Ft. Huachuca

EngineerResolve Employee ConflictImplement industry and defined Government best practiceManage ProjectsEnsure procedures and policies in place for high availability and recoverability and recommend solutionsMonitor and Maintain InfoSec requirements as defined by the GovernmentReview and document leading edge technology – Oversight by Government

Tucson And Sierra Vista

Assist the company with the implementation and inception of their new Mentored Learning classroom. Deliver Microsoft, CompTia and ITIL courses.Design and develop new training courses specific to client needs including customized Performance Management and Microsoft Clustering courses. Provide migration strategies and implementation consulting services for New Horizons customers including MS Server, MS Exchange, Clustering services and Active Directory Design with Security planning.

Tucson, Arizona Area

Responsible for the organization’s entire information systems technologies.Supported 20 sites with nearly 600 users adhering to HIPAA standards and requirements.Created policies, procedures, service level agreements and support for desktops, servers, routers, switches, mail delivery systems and Help Desk. Planned, architecture, and implemented the migration from Novell to Windows 2003.Planned, architecture, and implemented the migration from GroupWise to Exchange 2003.Implemented a fiber gigabyte Ethernet backbone for high bandwidth and redundancy requirements.Designed and implemented current backup and recovery technologies minimizing recovering time to 2 hours for the Directory Services Server and 2.5 hours for the Exchange Server. Implemented and maintained remote access through Cisco VPN appliance(s) allowing full network infrastructure management from the main corporate site.Maintained company’s Domain through Server 2003 Active Directory – directory services, DNS & DHCP and Exchange 2003.Maintained Group Policy management and Security for the entire infrastructure. Deployment of Symantec Corporate Utilized products such as Solarwinds, DameWare, NetMon, and a host other tools

Jersey, United Kingdom

Global Banking and Investment OrganizationEnsure compliance with all aspects of Sarbanes Oxley legislationProvided expert daily management and budgets for IT department across two with over 1650 local and international users. Maintained $25.5 million in hardware and software assets. Created user and technical documentation and provide technical support to end users on a wide range of banking and financial applications, databases, and reporting systems. Productively manage team providing systems support seven days a week, 24 hours a day. Promote and support continuing professional development of all staff members through internal and external training facilities. Ensure compliance of all IT operations within company policies, standards and international legislation. Develop Service Level Agreements in-house and with external product providers, conduct effective cost analysis and price negotiation. Evaluate business needs and recommend IT solutions to Executive Committee and represent IT departmentat board meetings. Oversee development and testing of business continuity plans for disaster planning maintaining compliance with international banking regulations and requirements. Overview and approval of in-house database applications using MS SQL as the core data warehouse. Served as Project Leader and Technical Advisor on multiple projects including Year 2000 Change Over, New Machine Room Design and Relocation, Euro Implementation, Active Directory Implementation, Disaster Recovery Implementation. Led over 10 core application migrations and the automation of numerous manual functions. Implemented Quality Assurance Program and Change Control Procedures.

Networking And Technology Management, Computer Science

Associate Of Science (As), Computer And Information Sciences And Support Services

Activities and Societies: Information technologyComputer Sciences

Deploma, General Studies