Mark Oliphant Email & Phone Number

Auckland & Waikato

• Responsible for the overhaul of service delivery methodologies to align with Agile and DevOps practices within the business and clients. Including addressing the challenges of moving service transition processes to.
• Establishing new supplier partnerships
• Realigning of digital strategy to address emerging technologies and forecasted customer needs.
• Introduce and oversee the execution of security compliance framework both internally and with key clients.
• Overhaul budgetary and internal charging models, leading to decreased cost to serve and increased revenue per full time resource
• Orchestrate successful reorganisation of Managed Services Group to ensure optimal performance across multiple disciplines, technologies and customers. This includes change management and stakeholder management both.

Auckland, New Zealand

• Implement ICT security practices that isolate our clients from all major cyber security threats, including pre-emptive activities ahead of public disclosures of Eternal Blue, WannaCry and NotPetya ransomware attacks.
• Oversee the design of enterprise IT-level major incident response management. Subsequently manage the execution of the process on multiple occasions, resulting in zero customer data, IP, or reputational loss for clients.
• Achieved 100% SLA and 100% customer satisfactions ratings on multiple occasions, including an entire year of perfect SLA scores in the face of major change within the ICT landscape.
• Continue relationship and stakeholder management within clients; Seamless integration of our services into client businesses resulting in no distinction by users of us as an external service provider.
• Served in customers’ ICT Leadership teams.
• Developed support models compatible with industrial control systems and nationally strategically important infrastructure.

Auckland, New Zealand

Responsible for Infrastructure Support and Field Services teams across a range of technologies, environments and services for our Enterprise clients, including Cloud and Infrastructure services, industrial Control Systems, retail call centre environments.Successfully created and delivered new Enterprise Managed Services product offerings for DDS IT, from.

Hamilton, Auckland

Hamilton

Hamilton

Taumarunui

Taumarunui