Mark Pendergrass Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Lead Business Systems Consultant responsible for curating tier 2 and tier 3 executive level metrics and monthly business review reporting. Subject matter expert providing analytics of metrics aligned to 6S Strategic categories within Technology. Technology communications content provider and collaborator engaged in producing technology data for internal web solutions. Employee Engagement specialist responsible for creative development and implementation of programs. Market leader engaged in Technology Career Programs.

Charlotte, North Carolina, United States

Create, update and run SAS, Mainframe and QTP scripts to manage data for Wells Fargo lines of business. Train internal and external lines of business on various corporate organizational systems (Orbit/ISF). Provide organizational hierarchy data, systems requirements and analytical expertise to COMPAS and Line of Business. Manage American Express Travel Project and developed Service Level Agreements with external IT / Business partners. Lead project for Server Upgrade Enhancement Project and provide subject matter expertise to IT developers. Responsible for initiating, monitoring and resolving PICCT Production issues for various applications. Develop test plans and coordinate information sharing session with key business/technical partners. Perform Lotus Domino designer changes for departmental workflow Lotus Notes databases.

Charlotte, North Carolina, United States

Create, update and run SAS, Mainframe and QTP scripts to manage data for Wells Fargo lines of business. Train internal and external lines of business on various corporate organizational systems (Orbit/ISF). Provide organizational hierarchy data, systems requirements and analytical expertise to COMPAS and Line of Business. Manage American Express Travel Project and developed Service Level Agreements with external IT / Business partners. Lead project for Server Upgrade Enhancement Project and provide subject matter expertise to IT developers. Responsible for initiating, monitoring and resolving PICCT Production issues for various applications. Develop test plans and coordinate information sharing session with key business/technical partners. Prepare System Development Life Cycle (SDLC) for small projects and systems enhancements. Manage system modification projects for key business partners utilizing knowledge of Oracle, DB2. SQL, .Net and Lotus Notes. Work with management team to broaden business relationships and increase visibility of products and services. Provide systems and products cross-training to team members and internal business partners. Perform extraction, transformation and load processes from mapping source systems into data marts. Write business requirements, define technical alternatives, work with teams to define plans and document solutions. Coordinate and perform scheduled implementations of financial and product data for various platforms. Create and manage critical monthly Product and Organizational data files for Wachovia Corporation. Update Defect Resolution Process (DRP) database with issue and coordinate all end-to-end resolution. Subject Matter Expert to CDMG/GL IT programmer/developer for various data management and system enhancement projects.

Charlotte, North Carolina, United States

Manage system modification projects for key business partners utilizing knowledge of Oracle, MS Access and Lotus Notes. Lead HR_ITS / Peoplesoft systems enhancement project for Orbit application (Lotus Notes). Perform extraction, transformation and load processes from mapping source systems into data marts. Coordinate and perform scheduled implementations of financial and product data for various platforms. Assigned “Subject Matter Expert” role to IT programmer/developer for various system enhancement projects. Enhance Lotus Notes databases utilizing developer/support skills to create agents and upgrade databases. Answer inquires related to Lotus Notes and MS Access applications, hardware, software and documentation. Write and/or update user guides and internal manual for all applications/processes responsible for supporting. Interpret business requirements, define technical alternatives, work with teams to define plans and document solutions. Develop in-depth understanding of relational database models, application design to increase performance efficiencies. Create test databases and data objects in Lotus Notes, MS Access and Oracle platforms to trouble shoot production errors. Monitor daily/monthly job statistics and resolve all errors due to failures in production inefficiencies. Perform unit acceptance testing, implementations and documentation for IT Development Team prototypes/applications. Maintenance 100,000+ general Ledger accounts and responsibility centers using Lotus Notes Replic-Action and MS Access. Support internally developed Oracle databases and Lotus Notes/MS Access front ends in which users to input/maintenance data. Create users/distribution groups and provide optimum security with variable authorization rights.

New Brunswick, New Jersey, United States

Coordinated and performed property analyst to determine value of acquired items. Performed field to field mapping to synchronize data during mergers, branch sales and acquisitions. Interacted with executive staff to develop conversion plans, product implementation, and regional pricing. Assisted in testing and marketing of the Visa check card in the Northeast Regional markets. Verified performance of transformed data, on-line reporting systems and report distribution. Participated in developmental session for new data models and automation tool solutions. Reported project status and present summary information to executive management teams.

New Brunswick, New Jersey, United States

Supervised and coached 30 FTEs, two management trainees, and two unit leaders. Responsible for maintaining integrity of data implemented to numerous control files and various relational databases. Performed User Acceptance Testing for system upgrades for various operation applications. Responsible for maintaining data marts, which retained regional product pricing fees. Worked as a liaison with various automation groups to increase efficiencies and reduce timely processing errors. Responded to and resolved inquires from business clients regarding control files/system data. Managed weekly updates for regional controls file data provided by divisional leadership teams.