Mark Reddington Email & Phone Number

Santa Clara, Ca, Us

Chicago, Illinois, Us

• Built and maintained RedRoll.com using PHP, HTML, and WordPress• Managed and optimized SQL Database• Directed a team of approximately 15 writers and photographers• Programmed new features and customized code to create a morefunctional website• Photographed concerts, edited, and posted photos in a timely manner• Gained an online presence of about 10 thousand views per month

San Mateo, California, Us

• Provided technical support to all clients to solve issues with the Apixio NLP Platform (a healthcare record NLP SAAS platform)• Engaged closely with development and infrastructure teams and assisted with development where possible• Prometheus/Grafana monitoring for Kubernetes pods• Worked with MongoDB queries to pull necessary data• Assisted clients with PowerShell scripting to interface with our API• Created regression testing for our API via Postman and our software testing via Functionize• Created automated scripting for health monitorting of environments• Created API documentation and standardization• Led migration of ticketing software from Fogbugz to Jira

New York, Us

• Coded & maintained countless freelance development projects mainly using NodeJS, Javascript, Python, and C#• Mainly developed 2 types of projects:1. Discord chatbots that utilized the Discord.js NodeJS library2. Javascript based visual assets that integrated with several APIs (such as Twitch)

Chicago, Il, Us

• Diagnosed all IT issues and supported a law firm of approximately 500 employees via phone, email, and in-person.• Provided MDM support via MobileIron, 2FA support via Duo, Outlook email management via Mimecast and O365, Azure/AD account support, VMWare machine support, laptop endpoint support via Absolute, DeskSite/Worksite support• Imaged, deployed, and tracked hardware and laptops to employees• Tracked issues and tickets via the ServiceNow ticketing system• Administrative ServiceNow management such as scripting• Conference room A/V equipment management

Chicago, Il, Us

• Answered phones for the Level 3 IT Service Desk and helped diagnose and fix technical issues such as printer issues, Windows issues, Windows server issues, application issues, iPad/iPhone/Android issues and MDM support via AirWatch, Office 365, Active Directory, and much more• Generated support tickets using Service Now when I could not fix issue over-the-phone

Arlington Heights, Il, Us

• Provided fast front-line technical support to other employees throughout three offices• Generated support tickets using ZenDesk• Maintained printers, deployed new workstations, installed/managed applications, fixed any Windows issues, managed Active Directory group memberships, and much more• Helped maintain server/data room with networking

Us

• Tasked with various Web Services projects, mainly working with REST/SOAP APIs and website design• Worked on a team to migrate APIs between two services – used an Oracle SQL database to store/retrieve tokens• Coded a Java program to automate OAUTH authentication token renewal and routing