Mark Roberts Email & Phone Number

• Led multiple teams of developers and engineers to deliver high-performance technical solutions using Agile Scrum methodologies.• Managed project schedules, costs, and resources to meet priority deadlines and briefed DHS executives on project progress.• Produced product roadmaps for the National Vetting Center technical team to outline program vision and direction.

Virginia, United States

• Led teams of software developers in creating application enhancements and development projects prioritized by TSC Leaders.• Conducted in-person meetings with clients to gather and finalize requirements for project success.• Tracked production issues and provided insights on how to fix them, ensuring smooth project lifecycles.• Demonstrated application demos live for client awareness, showcasing project progress and functionality.

Assists in supporting the Threat Screening Center (TSC), a 24/7/365 agency responsible for intelligence analysis, and outreach to domestic and international law enforcement partners.· Performs a variety of highly complex and detailed analytic functions compliant with various laws, executive orders, presidential directives, and policies.· Analyzes intelligence products derived from encounter information collected by the TSC to analyze for Intelligence Community, Law Enforcement Community, and foreign partners.· Creates complex search profiles for multiple systems to quickly and efficiently locate relevant data · Serves as Team Lead and manages responsibilities ranging from review of other analysts’ products and mentoring other team members to participating in program analysis for upper level management.

Vienna, Virginia

Assists in supporting the Threat Screening Center (TSC), a 24/7/365 agency responsible for intelligence analysis, and outreach to domestic and international law enforcement partners.· Performs a variety of highly complex and detailed analytic functions compliant with various laws, executive orders, presidential directives, and policies.· Analyzes intelligence products derived from encounter information collected by the TSC to analyze for Intelligence Community, Law Enforcement Community, and foreign partners.· Creates complex search profiles for multiple systems to quickly and efficiently locate relevant data · Serves as Team Lead and manages responsibilities ranging from review of other analysts’ products and mentoring other team members to participating in program analysis for upper level management.

Washington D.C. Metro Area

· Briefed complex national security cases for individuals under consideration for security clearance in support of the Office of Personnel Management - National Background Investigations Bureau contract.· Conducted extensive and complex investigations that covered basic suitability and overall security concerns through enhanced subject interviews, source interviews, and record review.· Handled and safeguarded Personal Identifiable Information (PII).· Trained and mastered OPM’s field work and reporting systems.· Incorporated and excelled at implementing time management skills to appropriately submit all work on time, primarily through self-created schedules.

College Park, Maryland

- Responsible for overseeing multiple golf course operations.- Provided additional face-to-face interactions with consumers about their experience with our facility.

College Park, Maryland

- Attended to undergraduate students during intramural sport matches.- Provided excellent customer service, continued face-to-face interactions.

Millersville, Maryland

- Responsible for over 100,000 dollars in direct sales. - Led three other marketing representatives.- B-2-C, in person connections

Bachelor Of Science - Bs

Activities and Societies: Phi Kappa Tau Fraternity

Hospitality Administration/Management, 3.8