Mark Smith Email & Phone Number

Sparks, Nv, Us

Reno, Nevada, United States

Denver, Colorado, United States

• Support the successful coordination of all communication campaigns on behalf of Enrollment Management. • Administer all processes related to the Solutions Center floor.• Respond to complex inquiries and complaints at the admissions/records, business office, financial aid and call center/instant messaging functions regarding the college curriculum, admissions, financial aid, documentation, holds, residency requirements, tuition & fees, general campus and faculty/staff contact information, and other issues.• Explain complex rules, regulations, and procedures to students, prospective students, parents and employees.• Supervise two Call Center Specialists and indirectly supervise student personnel in all sections of the Solutions Center; including Cashiers, Financial Aid, Admissions, Records & Registration, chat messaging, and main phone number. • Duties often require substantial research/follow-up on Banner to validate information and successfully guide current and prospective students through the enrollment process. • Guide prospective students by communicating admissions, tuition policy, and financial aid requirements while upholding the highest customer service level. • Promoted from position of Call Center Representative in 2017.