Mark Thomas Email & Phone Number

Brampton, Ontario, Canada

A10 Network Load Balancer Conversion: Responsible for planning and managing the conversion of end of life network load balancers supporting the major Billing, Procurement and Customer Service applications to a virtual solution. Responsible for project financial management and stakeholder communications.VPN Environment Program Upgrade: Responsible for planning and managing the upgrade of the SIFT environment to the target Rogers RSEA architecture. This program involves building a new SIFT environment that supports 3rd Party Call Centers, Rogers Bank, Employee and Vendor VPN and connections to Rogers Support Vendors and includes upgrading the bandwidth and providing redundancy, relocating the secondary location from TDC to LDC and migrating all services to a new data center environment.Kelowna Call Centre Technology Delivery: A $2M initiative to deploy the technology infrastructure and services (network, voice and desktop services) necessary to support new call center operations and program financials. Oversaw the planning and execution of network, voice and desktop services deliverables. Responsible for program financial management and executive steering committee reporting and communications. Network IP Mobility: Planned and oversaw the deployment of IP Mobility capabilities to 3 large corporate data centers. Responsible for coordinating technical discoveries, change activities and defining cutover and communication plans to ensure stakeholder awareness and mitigate business impact.Wireless Controller Upgrade & Access Point Densification: Responsible for planning and managing the upgrade of wireless controllers and access points across 20+ Canadian sites and the associated access point migrations to the new wireless controllers.

BMO, Workplace Experience (WX):Reporting to the WE Program Director, contributed to the definition and implementation of the WX Project Delivery Office (PDO). Currently supporting the operationalization of project governance processes to ensure corporate compliance, program risk management and reporting.

PCI Compliance TLS 1.2 App Upgrade: Managed the upgrade of 60+ internal and external applications to ensure compliance with PCI. Responsible for delivery of all project milestones, stakeholder communications and executive status reporting. Responsible for managing program financials for 3 PCI work streams (TLS 1.2, IGNIO SNO Integration, and PCI Hardware Infrastructure Refresh). Network Infrastructure:Network IP Mobility: Planned and oversaw the execution of multiple vLAN migrations at MDC. Responsible for coordinating all change activities and defining cutover and communication plans to ensure stakeholder awareness. Responsible for the delivery of the DCI H/W implementation at MDC and CDC. Responsible for managing project financials, executive status reporting and coordinating resource activities.

Toronto, Canada Area

Society for Worldwide Interbank Financial Telecommunications (SWIFT) Customer Security Program: Ensure TD is in compliance with the mandate for self-attestation with SWIFT CSP. Responsible for the development of action plans to remediate Environment Protection, System Hardening and Logging & Monitoring known gaps. Cyber Security:NetSPI Correlated Vulnerability Management: Managed the delivery of a cloud based solution to combat cyber threats and increase operational efficiency with an automated and collaborative security intelligence sharing platform. Key accomplishments include the infrastructure build and application deployment required to correlate penetration testing results from internal and external sources for downstream remediation and reporting, platform operationalization and end user training. Network Malware: Managed the delivery of an industry best practice multi-layered Network Malware solution to secure the bank. Key accomplishments include the implementation of a network malware Firewall solution and enhancements to the existing email malware solution, SIEM integration for logging and monitoring, Threat Intelligence process updates and solution operationalization.

Brampton, On.

Credit Card Business Process Assessments: Managed the execution of a risk assessment on 250+ organization business processes; identifying and prioritizing all potential risks to sensitive customer information and designing solutions to mitigate high priority security gaps.Sensitive Data Scanning & Remediation: Managed the execution of environmental scanning and applied a risk based remediation approach to sensitive data identified on network shares, Share Point, application server and desktop environments. IT Security Policy Documentation: Managed a team of technical writers responsible for the delivery of a set of policies, standards, and procedures to support the overall organization security program. Secured Firewall Rules Deployment: Managed a team of BSA’s and Network Specialists responsible for defining and implementing secure firewall policies on all perimeter firewalls and developing operational processes to ensure ongoing security. Network Device Configuration: Managed the development and deployment of 800+ configuration policies and scripts and 60+ IOS upgrades for all corporate network devices. Application Tokenization: Managed a solution delivery team responsible for implementing tokenization functionality into one of RCI’s order fulfillment systems. Responsible for overall requirements management, future state solution design and implementation planning.

Brampton, On

Primary Account Number (PAN) Transformation: Wrote the overall PCI program proposal and successfully acquiring $20M in funding for PAN Transformation initiative. Provided leadership to multiple project work streams, coordinated project resource activities and managed project requirements through all SDLC phases. 2-Factor Authentication: Responsible for developing the 2-actor solution deployment strategy, pilot definition and execution and overall project communications and executive level upward reporting. Track 2 Eradication: To stop the collection of Track 2 (T2) data at Point of Sale (POS) and eradicate all instances of T2 data currently stored online or in archive systems. Conducted a high level assessment of the existing POS environment and documented current state cardholder data business processes. 3rd Party Access & PC Bank Network Segmentation: Defined and documented current state for all LCL DMZ Hosts, all inbound and outbound traffic and business justifications. Documented all interface type and transaction details of LCL 3rd party access into LCL core. Identified PAN usage across PC Bank infrastructure and worked with PC Bank stakeholders to validate PAN requirements and remediate the existence of PAN data.Other:SAP - Store POS Integration: Involved modifications to existing processes that manage the flow of POS transaction and financial data originating from legacy systems into SAP. Captured and documented all inbound/outbound POS front end requirements and defined all system integration points for inbound Transaction, Cash Management, and Daily Sales data and the SAP outbound ‘650’ feed.

Toronto, Canada Area

Lead a team of graphic designers, web developers, and solutions architects responsible for Web site Production. Managed solution offering, ensuring on time delivery of web site solutions and client satisfaction. Documented project requirements and managing them through all SDLC phases. Responsible for project planning, documentation, communications, resource allocation, issues/problem management, and budgeting.

Mississauga, On

Responsible for managing the daily IT activities required to support and service the Canadian operations and sales organizations. Managed the delivery of both infrastructure and web application projects. Responsible for project planning, documentation, communications, resource allocation, issues/problem management, and budgeting. Documented project requirements and managing them through the project lifecycle.

Ottawa, Canada Area

Responsible for performing server decommissioning. Responsible for supporting 90,000+ customer domain accounts across 438 locations. Developed and maintained business intranet site for self-service requests and business service communications. Developed and deployed online Server Deployments application and Windows self-service support solutions (i.e. Account Add/Delete, Password Reset).

Brampton, On

Responsible for supporting 90,000+ customer domain accounts across 438 locations. Developed and maintained business intranet site for self-service requests and business service communications. Developed and deployed online Server Deployments application and Windows self-service support solutions (i.e. Account Add/Delete, Password Reset).