Mark Ward Email & Phone Number

Plymouth, Minnesota, United States

Led in the implementation of QMS training into newly acquired learning management system. • Drove the establishment and maintenance of Quality System architecture in compliance with ISO 13485.• Led continued development, creation, and administration of the QMS training programs for employees via different e-learning platforms and Product Lifecycle Management (PLM) systems.• Served as a Quality System process owner, managing efficient and effective implementation of processes and procedures to meet specified organizational and regulatory requirements.• Created reporting and trending quality system metrics which improved visibility and contributed to an overall 95% global training monthly compliance metric.• Served as backroom manager to support notified body and customer audits.

Plymouth, Mn

• Served as a member of a diversity & inclusion project initiative by creating varying levels of educational training content to be accessible and delivered via multiple platforms (Ppt, videos, small group discussions, etc.).• Developed curriculum and created original training content using Camtasia and other eLearning software.• Collaborated with the Sr. Director of Global Quality Systems to assure the quality system training programs were compliant with ISO 13485, FDA QSR Part 820, and other applicable regulatory standards.• Led efforts to manage activities between the quality system, document control, and IT teams, including: leading system training, granting user access, managing system configuration data, and defining quality system metrics.• Optimized training assignment process by collaborating cross-functionally with groups including, but not limited to: Quality, IT, Regulatory, Manufacturing, Engineering, Supply Chain, R&D, Marketing, and functional leadership.• Primary SME for Change Orders to review, approve, and implement training activities for controlled document updates.• Reviewed CAPA data and updated reports for monthly CAPA portfolio review meeting with executive leadership.• Proactively investigated and supported continuous development opportunities for the organization.• Worked with HR to develop a program, create materials, and facilitate emerging leader development training series.

St. Cloud, Minnesota Area

Conducted workforce analysis through researched assessments, interviews, studying current state of client’s performance. Designed assessments, tests, and surveys to study potential inefficiencies and pain points for improvement.• Created training & development materials for cultural and systematic changes through in-person classroom, virtual and eLearning options.• Conducted learning and development training sessions using exercises, tutorials, job aids and social learning platforms to enhance adoption.• Created a 10-month training series for clients to implement best practices in leadership, strategic management, employee engagement, and retention.• Produced strategic planning for the desired future state of client’s organizational change.

Maple Grove

Developed and facilitated training programs based on business needs. Created and facilitated ongoing development courses for trainers. Provided input for the overall training strategy.• Coached/mentored trainers.• Met with cross-functional leadership teams to assess and develop onboarding process.• Developed and delivered training tools for operations.• Facilitated new hire orientation classes.

Maple Grove, Mn

Researched available avenues for effective delivery of information to population of 18K+ employees and prepared documentation on what is required to leverage those avenues. Created assessments used to accurately assign training to employees globally. Analyzed and revised large volumes of content (survey data and other data sources) to help derive common learning curriculum across job groupings and to build an assignment survey.• Worked with team members to create strategy on how best to construct a core curriculum.• Analyzed data sets for commonalities, and identified statistical outliers which may skew the results.• Worked with a team to transform disparate areas into an assignment survey or set of surveys.• Provided input for change management/communication strategies. Presented new processes and review expectations for implementation.• Served as a dedicated resource for analysis required on the project, covering multiple workstreams.

St. Cloud, Mn

Conducted a formal job analysis. Created a job description for the Executive Director position.• Identified and defined selection criteria for a selection committee to use for succession planning.• Worked as a project manager & met with individual strategic planning groups within the Board of Directors.

Bachelor'S Degree, Psychology

Master'S Degree, Industrial And Organizational Psychology