Mark Chandler Email & Phone Number

Centennial, Co

Manage daily operations of 15-person team, ensuring successful implementation of regional pre-feature advertising program, while providing superior customer service.Provide outstanding customer service and support to over 80 account directors, clients, employees and internal partners.Create, review and monitor reports/procedures to improve the efficiency of the regional sales force.Communicate consistently with team of Regional Vice Presidents, manage projects and assure… Show more Manage daily operations of 15-person team, ensuring successful implementation of regional pre-feature advertising program, while providing superior customer service.Provide outstanding customer service and support to over 80 account directors, clients, employees and internal partners.Create, review and monitor reports/procedures to improve the efficiency of the regional sales force.Communicate consistently with team of Regional Vice Presidents, manage projects and assure all needs are met and revenue goals are obtained.Collaborate with Media Services and Programming departments to guarantee accurate playback of the FirstLook program’s over 14,000 contracts annually, equaling almost $100M in revenue.Facilitate in the progress of RSA group projects and in the professional growth of individual Regional Sales Associates.Key contact for client and patron escalations. Show less

Provided superior sales support to regional account directors located throughout the United StatesMonitored account director requests via email, phone, and IM communication, following up with speedy and effective resolution.Continually streamlined creative asset and order flow processes, resulting in average weekly programming exceptions of less than three percentProvided continuous training to RSA team, focused on maximizing operational efficiency and use of… Show more Provided superior sales support to regional account directors located throughout the United StatesMonitored account director requests via email, phone, and IM communication, following up with speedy and effective resolution.Continually streamlined creative asset and order flow processes, resulting in average weekly programming exceptions of less than three percentProvided continuous training to RSA team, focused on maximizing operational efficiency and use of technologyCreated and maintained training materials and presentations for regional account director new hires Show less

Provided superior sales support to team of account executives by servicing existing clientele and enabling account executives to develop new businessManaged development and delivery of the highest quality ad campaigns for NCN clientsAssisted account executives in the field with client/agency presentations, arranged and distributed media kits, performed account research, and tailored presentation materials.Guided campaign delivery from proposal generation, production… Show more Provided superior sales support to team of account executives by servicing existing clientele and enabling account executives to develop new businessManaged development and delivery of the highest quality ad campaigns for NCN clientsAssisted account executives in the field with client/agency presentations, arranged and distributed media kits, performed account research, and tailored presentation materials.Guided campaign delivery from proposal generation, production requirements, trafficking and quality assurance, to post analysis of campaign. Show less

Fort Scott, Ks

Responsible for servicing inbound sales calls, up-selling and cross-selling of high-tech Sony Electronics products and accessories.Consistently met or exceeded $90K monthly sales goal, while also being highly rated for customer service satisfactionTrained new Call Center Representatives on sales and customer service etiquetteCompiled and supplied report of most recent sales data for all sales team members to company management on bi-weekly basis.