Lead Program Manager
Redmond, Washington, Us
* As Feature PM for database schema and object model underlying a new system to consolidate all SE case, SE bug, and SE/RTM release management for Microsoft Office, originated the basic object concepts underlying the entire system and maintained their integrity through multiple development milestones.* Specified, implemented, evangelized, and operated critical customer escalation response policy and mechanisms for Microsoft Office Division.* Managed PM team handling approximately half of customer hotfix escalations for Microsoft Office (~1200 requests annually), encompassing but not limited to Office SharePoint products.* Originated, defined, and managed standalone PM/Dev/Test SE team for SharePoint Portal Server 2001, and full-text search used by Windows, Exchange, and SQL Server.* Independently developed and evangelized information management concepts and strategies for SharePoint Portal Server culminating in a highly-rated TechEd Europe presentation in Nice, France.* Internationalization features for SharePoint Portal Server 2001, with focus on Japanese requirements, including customer meetings in Tokyo.