Mark Friedman Email and Phone Number
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Many executives are operationally excellent. Far fewer are strategically excellent. I am both. Recognized for my strong results-orientation and deep analytic skills, I excel at designing the processes and fostering the cross-functional collaboration to deliver outstanding business results. My track record shows how I consistently build and lead world-class teams, navigate complex operational challenges with ease and develop the individuals within my team to their fullest potential.
Chief Outsiders
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- frontlineeducation.com
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Fractional Chief Growth OfficerChief OutsidersBluffton, Sc, Us
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Chief Marketing OfficerFrontline Education Feb 2021 - PresentMalvern, Pa, UsLead go-to-market strategy, marketing and business development for this leading Thoma Bravo portfolio provider of K-12 EdTech administration software. In October 2022, Roper acquired Frontline from Thoma Bravo's $3.7B sale of Frontline to Roper. -
Senior Vice President, Global Customer SuccessGenesys Jan 2016 - Feb 2021Menlo Park, Ca, UsPlayed a key role catalyzing Genesys' hypergrowth as the leading providing of a cloud based Customer Experience solutions. Built an ~300 person global Cloud Customer Success team, delivering outstanding results in Revenue, Gross & Net Retention. Established world-class practices via a Customer Success Playbook – including On-boarding, Adoption, Renewal, Cross/Up-Sell, and Risk Management processes. Led Customer Success' Migration program, aimed to create $Billions in shareholder value via migrating customers from “end of life” cloud products to our strategic cloud platforms. -
Svp & General Manager, PremierGenesys Oct 2015 - Oct 2019Menlo Park, Ca, UsGM responsible for all aspects of developing, marketing, selling and ensuring customer success of our Premier CX platform
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Vice President, Cloud Customer SuccessGenesys Nov 2014 - Dec 2015Menlo Park, Ca, Us
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Chief Revenue Officer, Mobile & Digital MarketingGenesys Jul 2013 - Nov 2014Menlo Park, Ca, UsLead cross-functional team, with revenue responsiblity, to extend Genesys' customer experience leadership via mobile and digital marketing solutions.
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Chief Marketing & Business Development Officer; General Manager Mobile Business UnitSoundbite Communications Dec 2007 - Jul 2013Recruited by the CEO to transform SoundBite from voice messaging vendor to cloud-based multi-channel proactive customer communications leader. Played key role driving 10X growth in our market valuation, to ~$120M. Led three acquisitions, from sourcing to integration. Established and grew Mobile Business Unit to $20M in ARR.
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President & CeoPeppercoin Nov 2004 - Apr 2007UsRecruited to pre-revenue, VC funded payments start-up to lead go-to-market effort. Promoted to CEO, closed a $10M Series B financing, launched our payment offerings, and attracted ~100 customers. Chockstone acquired Peppercoin, retaining me to lead a project that led to Heartland Payments’ acquisition of Chockstone. -
Vice President Sales & Market DevelopmentPeppercoin Sep 2003 - Nov 2004Us
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Vice President, Worldwide MarketingLucent Technologies 1999 - 2002Led 500+ person global organization responsible for all product marketing, product management, marketing communications, channel marketing, and market development programs and resources for Lucent's $1B+ Software Products Group. -
General Manager, Internet Software Business UnitLucent Technologies Nov 1999 - Dec 2000Served as general manager of business unit bringing billing and customer care solutions to the internet companies. Grew annual revenue from $20MM to more than $60MM.
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Vice President, Global MarketingKenan Systems 1996 - 1999UsLed global market development, partner development, client success and other marketing activities during 3-year hyper-growth period in which annual revenue grew from $25MM annually to more than $275MM.
Mark Friedman Skills
Mark Friedman Education Details
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Mit Sloan School Of ManagementStrategy And Marketing -
The Wharton SchoolFinance
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University Of PennsylvaniaSystems Science Engineering
Frequently Asked Questions about Mark Friedman
What company does Mark Friedman work for?
Mark Friedman works for Chief Outsiders
What is Mark Friedman's role at the current company?
Mark Friedman's current role is Fractional Chief Growth Officer.
What is Mark Friedman's email address?
Mark Friedman's email address is ma****@****ent.com
What is Mark Friedman's direct phone number?
Mark Friedman's direct phone number is +133936*****
What schools did Mark Friedman attend?
Mark Friedman attended Mit Sloan School Of Management, The Wharton School, University Of Pennsylvania.
What skills is Mark Friedman known for?
Mark Friedman has skills like Strategy, Business Development, Start Ups, Product Management, Strategic Partnerships, Saas, Management, Marketing Strategy, Marketing, Go To Market Strategy, Mergers And Acquisitions, Cross Functional Team Leadership.
Who are Mark Friedman's colleagues?
Mark Friedman's colleagues are Patisu Plott, Elena Tobin, Ivanna Romanskyy, Michael Beresky, Ben Abraham, Mike Bellia, Brian Buzas.
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