Mark Kitzmiller Email & Phone Number

Beavercreek, Oh

Researched contract documents, equipment manuals, and other source material for a large sustainment study, and then based on that research, created detailed outlines and page-layout designs for the two final reports; compiled and edited inputs from subject matter experts (SMEs); created and edited graphics and edited photographs; wrote sections; and incorporated review comments into the two final reports, each over 350 pages long.Performed various combinations of text editing, document formatting, SME interviewing, and section writing for a dozen proposals for Department of Defense and other agencies. Some of the wins include a 5-year, $19.8M contract, and a 5-year, $99M contract.Edited and formatted scientific research papers, research articles, conference abstracts, presentations, and program final reports up to 596 pages long.Developed and maintained a deliverables tracking spreadsheet for the National Institute of Building Sciences’ ProjNet program.Outlined, formatted, drafted, edited, and incorporated SME inputs into ProjNet deliverables including weekly, monthly, quarterly, and annual reports, project management plans, and compliance reports.Interviewed science and engineering researchers and transformed the interview notes into detailed draft documents including a concept paper and a project status summary.

Athens, Ohio

Wrote, illustrated, designed, and produced installation and operation manuals for several types of Stirling-engine-based cryocoolers and an active vibration cancellation system. (These cryocoolers are designed for use in radiation detectors, cryogenic research labs, and for aerospace applications.)Wrote and illustrated a detailed formal report on the disassembly of Advanced Stirling Convertors [sic] (ASCs) that convert radioisotope heat into electricity for NASA spacecraft.Compiled, formatted, edited, and submitted to NASA, weekly, monthly, and final reports for two large ASC contracts over six and a half years.Reviewed and approved engineering drawings, process specifications, test procedures, and process documents and helped to maintain their configuration management by developing and maintaining several tracking spreadsheets.Served as Configuration Control Board (CCB) chair for the ASC flight program from 2010-2011 for Sunpower, NASA, Lockheed Martin, and the U.S. Dept. of Energy, and then as CCB coordinator through 2015.Proposed, acquired, and set up an in-house product photography studio and then produced hundreds of high-quality images for the cryocooler manuals and for marketing materials.Performed and documented dozens of internal quality assurance audits of all departments in the company.Facilitated the monthly Risk & Opportunities Management Board review meetings and maintained the risk register and other risk management documents.Developed and lead a technical writing training session for the engineering, quality assurance, program management, and marketing departments.Designed and produced 323 unique Sunpower logos in-house for the Marketing department’s New Logo Selection Team to review thereby saving the company the $50K that an outside firm would have cost.

Wrote and illustrated a 684-page, full-color pilot's guide for the new SmartDeck integrated flight controls and display system (glass cockpit) for general aviation aircraft. The guide includes detailed hardware and software descriptions, operating procedures, and an extensive index.Researched, wrote, and illustrated the SmartDeck user interface specifications.Designed and implemented process improvements and standard practices that resulted in a more efficient technical publications work flow.Recommended and received new publishing hardware and software tools that dramatically increased the efficiency of the technical publications department.Mentored and directed the work assignments of several other writers and illustrators.Gained broad, in-depth understanding of avionics systems, flight planning and navigation, primary flight displays (PFDs), multifunction displays (MFDs), autopilots, moving maps, and hazard avoidance systems.Created hundreds of user-interface "textures" for the OpenGL-based SmartDeck software.Developed an interactive, user-interface prototype for a web-based flight-planning tool.Worked with human factors experts and other systems engineers to envision, evaluate, and test new user-interface designs for both hardware and software.

Researched, organized, designed, wrote, illustrated, and delivered to press more than a dozen full-color pilot’s guides. These 48- to 200-page guides explain to the pilot how to operate state-of-the-art avionics systems including traffic, thunderstorm, and terrain avoidance systems, and complex navigation systems.Spent time in the lab and in experimental aircraft; conducted in-depth interviews of subject matter experts; and researched specifications, drawings, navigational charts, and approach plates in order to focus the guides on information the pilot needs.Revised major portions of installation and maintenance manuals to reflect new parts, capabilities, software, and equipment versions.Wrote service bulletins for equipment modifications and software upgrades.Provided technical and graphical design assistance to the sales and marketing departments for brochures, presentations, and trade show materials.

Worked with software developers and F-16 and A-10 aircraft integrators to create and maintain MIL-STD-2167 software documentation for the Improved Data Modem (IDM) including software requirements and interface requirements.Performed and documented software testing in the lab.Supported the Naval Research Laboratory (NRL) at program management reviews and technical interchange meetings.Lead sections of major preliminary and critical design review meetings involving more than 100 people.

Wrote and illustrated technical manuals explaining the operation and maintenance of digital recorder interface units and a video synchronizer unit.Researched a complex communications system (39 racks at 7 sites) and produced the required DOD-M-86001 system technical manual.Wrote several operation and maintenance manuals for Canada's High Arctic Data Communications System.Designed product data sheets, marketing brochures, and trade show materials.

Wrote MIL-M-7298 commercial manuals, MIL-M-38784 military manuals, and Canadian military manuals that explain the theory of operation, troubleshooting, and maintenance of transmitter/antenna switching matrices, matrix simulators, electronic test equipment, and remote monitor control systems.

Researched and developed MIL-M-15071 technical manuals from engineering drawings in support of U.S. Navy ship acquisitions (LSD 41, ARS 50, and MCM). Authored manuals include: Diving Bell Davit; Cargo Boom Winches; Salvage, Support, and Handling System; and Deck Machinery Training Guides.Prepared MIL-STD-217 reliability and maintainability analyses and preventive maintenance system documentation for helical compressors.