Marlon Smith Email & Phone Number

San Francisco, Ca, Us

Japantown

Hyatt Centric Mountain View, Ca

Usa

Mountain View, California, United States

San Francisco Bay Area

San Francisco Bay Area

Santa Clara, Ca

Direct Oversightand Financial Responsiblity of Housekeeping; Front Office; Bell and Door; and Maintenance. Training and Development and payroll for all departments.Responsible for Capital Improvements and FFE evaluations.Implementation of new SOP's and Vendor Contracts. Health and Safety training for all departments

Primarily responsible for managing the day-to-day operations of a 161 room 3 star hotel, with an annual occupancy of 90%. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Union Hotel.Manager of Front Office, Housekeeping, Maintenance, and Food and Beverage Departments with Financial Responsibility. Implementation of all SOP’s; Vendor Contracts; and FFE evaluations.Project Management of all Capital Projects including IT.Assessments, Training, Discipline, Payroll, and Safety Training for all depts.Hotel exceeded budget throughout the year, particularly in IBFC. Consistently finished in the Top Ten customer service hotels within collection. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Served on special taskforce charged with turning with Providing Safety Training for all new employees to the Hotel Collection in Northern CA. Exemplified the friendly second-to-none customer service delivery for which Hotel Carlton is known for in all interactions with customers.

Customer Service training of Bell, Door, Reservations, and F&B Depts.Introduced training programs that enhanced employee performance and helped build a motivated workforce. Posted highest ranking “can do” of the hotel in over five years.Monthly Departmental Meeting, Recruitment, Safety and Emergency training.

Ventana Inn And Spa, Big Sur Ca

Manager of Front Office, Housekeeping, Maintenance, and Food and Beverage Departments with Financial Responsibility. Customer Service training of Bell, Door, Reservations, and F&B Depts. Implementation of all SOP’s; Vendor Contracts; and FFE evaluations. Assessments, Training, Discipline, Payroll, and Safety Training for all depts. Change of Ownership Checklist, FFE evaluations

Studio City,Ca

Manager of Front Office, Housekeeping, Maintenance, and Food and Beverage Departments with Financial Responsibility. Customer Service training of Bell, Door, Reservations, and F&B Depts.Implementation of all SOP’s; Vendor Contracts; and FFE evaluations. Assessments, Training, Discipline, Payroll, and Safety Training for all depts. Change of Ownership Checklist, FFE evaluations

Long Beach, Ca

Manager of Front Office, Housekeeping, Maintenance, and Food and Beverage Departments with Financial Responsibility. Customer Service training of Bell, Door, Reservations, and F&B Depts. Implementation of all SOP’s; Vendor Contracts; and FFE evaluations. Assessments, Training, Discipline, Payroll, and Safety Training for all depts. Change of Ownership Checklist, FFE evaluations

Manager of Front Office, Housekeeping, Maintenance, and Food and Beverage Departments with Financial Responsibility. Union HotelCustomer Service training of Bell, Door, Reservations, and F&B Depts.Implementation of all SOP’s; Vendor Contracts; and FFE evaluations.Assessments, Training, Discipline, Payroll, and Safety Training for all dept.

Managing Banquets, In Room Dining staff of 30, also supports Management for Restaurant.Financial Reports, BEO Meetings and Payroll.On site contact for all functions, MOD.Scheduling, Discipline, Training and Monthly meetingsStrike experienced. Union Property

Managing Banquets, In Room Dining staff of 30, also supports Management for Restaurant.Financial Reports, BEO Meetings and Payroll.On site contact for all functions, MOD.Scheduling, Discipline, Training and Monthly meetingsStrike experienced. Union Property

Managing Banquets, In Room Dining staff of 30, also supports Management for Restaurant.Financial Reports, BEO Meetings and Payroll.On site contact for all functions, MOD.Scheduling, Discipline, Training and Monthly meetingsStrike experienced. Union Property

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