Marlon T Ferdinando Email & Phone Number

Clapham, Sa, Au

Adelaide, South Australia, Australia

- Deliver high-quality technical support to TPG's Enterprise and Government clients.- Conduct network troubleshooting across a variety of networking issues.- Work proficiently with diverse network devices, including but not limited to Alcatel, Juniper, Huawei, Cisco, and others.- Address technical problems across various networking technologies, such as NBN, Fibre, ADSL, Metro Ethernet, and more.- Manage customer cases efficiently and meet Service Level Agreements (SLAs) by providing timely solutions.- Provide comprehensive assistance to TPG customers regarding internal products, such as IoT, Mobility, Voice, Mobile Private Network, among others.- Work with Fortinet and Cisco Meraki SD-WAN Solutions.

Adelaide, South Australia, Australia

- Provide Technical Support for Enterprise and Government clients of TPG telecom

Adelaide, South Australia, Australia

Ensuring that your team meets it’s KPI’sMeet individual targets and contribute to team goalsDemonstrate a tier-2 level experience to customersContribute to the development, improvement and implementation of new processes and systems related to customer service Manage and create Rosters, Performance Plans and Work Instructions

Sri Lanka

Sri Lanka

Transition member of CSGI - MTN : Mobile Number Portability Team. We provide operational support for the module as well as process improvements and automation's for the greater good.*Responsible for taking control of and resolving L2 Complex Technical and Escalated customer issues.*Resolve customer tickets within the agreed SLA.*Document and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.*Provide Technical support with issue resolution via Tickets/Email electronic medium.*Collaborate with L3 and onsite teams in order to provide an effective solutuion for customer requests or incidents.*Conduct ageing analysis for tickets and escalate to the relevant parties to ensure customer satisfaction.*Initiate service improvements by automating manual tasks.*Ensuring targeted service and performance standards are achieved or exceeded.*Manage escalations from internal and external clients.*Plan and conduct cross trainings to ensure the team is conversant with the required technical expertise.*Diagnose and resolve technical issues.*Conduct meeting to check the progress and discuss plans for the coming week on weekly basis.

Colombo

The Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Welisara

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed.Skills/Qualifications: Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration

Sri Lanka

The Assistant System Administrator is the first line of support for end-user IT issues. Under the supervision of the Information Services Manager, the Assistant System Administrator is a smart communicator and effective troubleshooter who is a helpful, friendly, and responsive agency-wide resource.The Assistant System Administrator role is to facilitate solutions, provide information to users, and to provide information and project support to the Information Services Manager. They work toward the provision of an overall trouble free experience for all users by addressing IT related technical issues in a timely and effective manner. The Assistant System Administrator reports to the Information Services Manager.

Master Of Information Technology, College Of Science And Engineering

Master'S Degree, Executive Msc In Project Management

Activities and Societies: toastmasters, Presentations. Executive MSC in Project Management will acquire the skills required by a Project.

B.Sc. (Hons) Business Computing, Computer And Information Sciences And Support Services, Second Class

• Web Applications Development • Database Design and Applications • Business Analysis and Consultancy Skills • Emerging Technologies •.

Edexel Higher National Diploma, Edexel Higher National Diploma Software Development