Martha Smith Email & Phone Number

Responsible for reviewing, analyzing, and evaluating the Company's Operational Risk program that renders risk based processing and reporting to reduce operating losses and maintain maximum protection of the organization's assets, products, and services.• Identify, assess and report progress on Risk and Control Self Assessments (RCSA), including process mapping, identification and assessment of risks, identification of controls, and assessments of control design and effectiveness• Provides second line of defense risk oversight for the Operational Risk program, including application of operation risk policies/standards, procedures, strategies, material risks, risk reporting, and metrics• Active participant in loss event notification process and other risk activities including Issue Management/Action Drivers

Lewisville, Tx

Partner with Control Program Leads from all departments under Community and Consumer Banking to ensure consistency with RCM and testing methodologies• Created training materials for various control functions (CORE, HRCC, KRIs, and Issue Management• Built a repeatable Change Management solid framework for managing changes to information and materials inclusive of all program impacts• Work with key stakeholders and provides operational, regulatory, reputational risk expertise to identify, assess and mitigate risks• Partnered with various leads to draft and send Communications to various audiences within the organization• Partnered with Scrum Master in creation of CCB Controls Agile Playbook and various training sessions related to the Agile Framework

Lewisville, Tx

Monitors and evaluate business controls to identify any potential risk/exposures and ensure policies/procedures are implemented to be compliant with Regulatory requirements. • Complete Risk Assessments by analyzing strengths and weaknesses of business processes, identifying potential risks that could harm the business and lead to potential financial or Regulatory impact. • Root cause analysis• Communicate reviewed data summarizing risks/gaps in controls to Sr. Management and propose potential solutions to mitigate the risk.• Coordinate and performed duties (RCSA Assessment Workshop, Side by side, RCSA Status meetings) as a Risk management liaison with other business partners including Sr. Management - Operations, Compliance, and Legal

Lewisville, Tx

Monitors and evaluates business controls to ensure gaps are remediated and aligned to Regulatory requirements.• Contributed in the preparation of test plans for MHA-C issues and worked with the business owners and SMEs for collection of necessary documentation to conduct reviews• Conducted gap analysis between the remediation plan and the process as explained by the business owners in order to identify design gaps in the controls• Determined the testing process/methodology for each control and ensured testing completed on schedule

Lewisville, Tx

Analyze and resolve exceptions through pipeline reports. Monitor business controls to ensure controls were in place to remediate any risks. • Monitored and resolved exceptions identified through pipeline exception reports; peak volume of 36 reports for senior managers including trend analysis and recommended strategies• Oversee implementation and on-going management of quality assurance reviews which led to 83% improvement in accuracy of critical tasks• Partnered with over 80 site managers to ensure compliance with key control requirements and change management, developed communication forum and provided coaching and training on key change initiatives

Lewisville, Tx

Review accounts 90+ Days of delinquency to determine if due diligence was completed prior to going to Foreclosure.• Formed the IFR group from inception including development of policy, procedure, process, and team• Full life cycle of department employee management, identified staffing levels, conducted interviews, presented offers, coaching and development. Focused on objectives and employee accountability• Coordinated with Learning & Performance Solutions to develop training program for staff in Texas as well as third party vendors in Panama, and the Philippines• Vendor relationship management• Worked with attorney’s, investors, and government regulators• Partnered with Foreclosure department on policies to ensure adherence with current regulations

Cleveland, Ohio And Lewisville, Tx

Manage pipeline workflow for collectors and ensure files were in compliance with regulatory requirements.• Performed goal setting and queue breakouts• Managed dialer performance • Pipeline management • Trained and developed a staff of over 60 collectors both in Texas and Mumbai, India• Complete Risk Assessments by analyzing strengths and weaknesses of business processes, identifying potential risks• Third party vendor management oversight