Martha Smith Email & Phone Number

• Responsible for reviewing, analyzing, and evaluating the Company's Operational Risk program that renders risk based processing and reporting to reduce operating losses and maintain maximum protection of the.
• Identify, assess and report progress on Risk and Control Self Assessments (RCSA), including process mapping, identification and assessment of risks, identification of controls, and assessments of control design and.
• Provides second line of defense risk oversight for the Operational Risk program, including application of operation risk policies/standards, procedures, strategies, material risks, risk reporting, and metrics
• Active participant in loss event notification process and other risk activities including Issue Management/Action Drivers

Lewisville, TX

• Partner with Control Program Leads from all departments under Community and Consumer Banking to ensure consistency with RCM and testing methodologies
• Created training materials for various control functions (CORE, HRCC, KRIs, and Issue Management
• Built a repeatable Change Management solid framework for managing changes to information and materials inclusive of all program impacts
• Work with key stakeholders and provides operational, regulatory, reputational risk expertise to identify, assess and mitigate risks
• Partnered with various leads to draft and send Communications to various audiences within the organization
• Partnered with Scrum Master in creation of CCB Controls Agile Playbook and various training sessions related to the Agile Framework

Lewisville, TX

• Monitors and evaluate business controls to identify any potential risk/exposures and ensure policies/procedures are implemented to be compliant with Regulatory requirements.
• Complete Risk Assessments by analyzing strengths and weaknesses of business processes, identifying potential risks that could harm the business and lead to potential financial or Regulatory impact.
• Root cause analysis
• Communicate reviewed data summarizing risks/gaps in controls to Sr. Management and propose potential solutions to mitigate the risk.
• Coordinate and performed duties (RCSA Assessment Workshop, Side by side, RCSA Status meetings) as a Risk management liaison with other business partners including Sr. Management - Operations, Compliance, and Legal

Lewisville, TX

• Monitors and evaluates business controls to ensure gaps are remediated and aligned to Regulatory requirements.
• Contributed in the preparation of test plans for MHA-C issues and worked with the business owners and SMEs for collection of necessary documentation to conduct reviews
• Conducted gap analysis between the remediation plan and the process as explained by the business owners in order to identify design gaps in the controls
• Determined the testing process/methodology for each control and ensured testing completed on schedule

Lewisville, TX

• Analyze and resolve exceptions through pipeline reports. Monitor business controls to ensure controls were in place to remediate any risks.
• Monitored and resolved exceptions identified through pipeline exception reports; peak volume of 36 reports for senior managers including trend analysis and recommended strategies
• Oversee implementation and on-going management of quality assurance reviews which led to 83% improvement in accuracy of critical tasks
• Partnered with over 80 site managers to ensure compliance with key control requirements and change management, developed communication forum and provided coaching and training on key change initiatives

Lewisville, TX

• Review accounts 90+ Days of delinquency to determine if due diligence was completed prior to going to Foreclosure.
• Formed the IFR group from inception including development of policy, procedure, process, and team
• Full life cycle of department employee management, identified staffing levels, conducted interviews, presented offers, coaching and development. Focused on objectives and employee accountability
• Coordinated with Learning & Performance Solutions to develop training program for staff in Texas as well as third party vendors in Panama, and the Philippines
• Vendor relationship management
• Worked with attorney’s, investors, and government regulators

Cleveland, Ohio And Lewisville, TX

• Manage pipeline workflow for collectors and ensure files were in compliance with regulatory requirements.
• Performed goal setting and queue breakouts
• Managed dialer performance
• Pipeline management
• Trained and developed a staff of over 60 collectors both in Texas and Mumbai, India
• Complete Risk Assessments by analyzing strengths and weaknesses of business processes, identifying potential risks