I do the logistical planning of over 150 events at the Hall, with events taking place both in the main auditorium as well as in smaller spaces. Events include: rock and pop shows, films with live orchestra, amateur shows with over a thousand performers, dinner galas, championship boxing, the Fashion Awards, BBC Proms and Cirque du Soleil shows. My job is to liaise between different departments to ensure optimal customer journeys, appropriate staffing levels, compliance with health and safety procedures and produce workable plans for the managers on duty. I also execute those plans as Duty Manager for two to three shifts a week. As DM I have overall responsibility over the building and the health and safety of everyone inside it. I have dealt with customer ejections, building issues, show stops/cancellations and have managed complex and high security events. In this position, I have been trained in Crowd Dynamics, Health and Safety at work (IOSH) and Event Risk Assessment.

In my Operations role, I was responsible for the logistical planning of over 80 events per year taking place at the Hall.In my Development role I:- Redesigned the Fire and Evacuation Training for Front of House staff to make it more engaging, interactive and comprehensible. I developed and administered tests that demonstrated improved awareness of evacuation procedures. - Organised three multi-faceted training sessions for up to 150 Front of House staff. - Created and delivered induction training for new stewards and supervisors.- Organised and delivered training for managers on giving and recording feedback.I also successfully passed a 3-month training to become Duty Manager and worked two to three shifts per week as DM, taking overall responsibility for the building and dealing with a range of issues that arise while running live events.

As Duty Stewarding Manager I was in charge of managing the Front of House team of approximately 50 Stewards and 5 Stewarding Supervisors that are on duty for each main auditorium event at the Hall. I have briefed and coordinated the Front of House team for a wide variety of events at the Hall including:- Amaluna and Ovo by Cirque du Soleil- BAFTA's- Teenage Cancer Trust concerts by Ed Sheeran and The Who- BBC Proms- World Premiere of Murder on the Orient Express- National Remembrance Festival

Bites & Stories is a food tour company that I set up together with a partner out of passion for food, The Hague, its history and culture, and the desire to share that with others. It is a way of discovering The Hague off the beaten track through local food, venues, its people and culture. The venues we partnered up with are small-businesses, where you are introduced to the passionate people and interesting stories behind these places. Our philosophy: great food, in a special venue creating a true local and warm experience. I built, ran and grew this company from scratch to Number 1 on Tripadvisor and from basement hobby to operating daily tours. A few of the things I did: - Wrote sales proposals and organised private tours for companies such as Shell, Heineken and Cordaid.- Built and maintained the website, developed a marketing strategy and built a brand through blogging, social media, newsletters, networking and partnerships.- Designed administration processes & handled finances.- Handled bookings through Viator, Anyguide, Eztix, phone and email and provided customer service.- Developed additional wine and beer tours.- Recruited and trained our first employees.

Boom Chicago is an American-Dutch organisation that creates live comedy shows, television productions and formats, tailored programs and video’s for corporate events and campaigns all over the world. As P.A. I assisted the managing director in all her responsibilities ranging from (corporate) events, HR, finance and sales to public relations. These are some of the things I did:- Prepared, organised and executed in-house events such as dinner shows, TEDx conferences and networking fairs of up to 500 pax. - Arranged hotels and transportation, prepared wallets, briefed the cast and arranged logistics with clients for on-location performances. - Handled agenda management, set up international conference calls, and landed meetings for the CEO with hard to reach executives.- Created an Insiders Club of most loyal customers, designed monthly newsletters and invited them for exclusive events and premieres.- Planned, organised and marketed weekly improv workshops and quarterly seminars.- Handled incoming phone traffic, email and post.

I started working for Cirque du Soleil as Usher at Corteo, welcoming, directing and assisting customers. Then in 2013 I joined Kooza where I continued working as an Usher and Assistant Head Usher. As an Assistant Head Usher my main responsibilities were to train and coordinate the activities of the ushers in the front of house and provide outstanding customer service. My tasks and responsibilities included:- Training ushers in proper operational procedures and explaining company policies. - Constant communication and cooperation with Head Ushers through radio to ensure excellent customer service and good flow-through of patrons. - Taking over Head Usher position during breaks and busy periods. - Assisting patrons with access needs. - Assisting in emergency situations.

Freelance assignments and part-time jobs e.g.:• Ground Stewardess for KLM, Holland Hostess Service (May 2013 - Sep 2014)Assisted with checking in, checked boarding passes and ensured good passenger flow.• Production Assistant, PPP Amsterdam (May 2013)Supervised actors/presenters at Shell Eco Marathon in Ahoy Rotterdam.• Cast Supervisor, SBS Productions (Feb 2012 & March 2013)Supervised & managed the 50-person cast at commercial campaign for Warchild.• Production Assistant, Dutch Horror House (Oct 2012 - Dec 2012)Pre-production & on-site management for live horror event. • VIP Hostess, Holiday on Ice (Oct 2012 - Nov 2012)Welcomed, directed and assisted customers attending the show.• Production Assistant, Thinq Media Group (Aug 2012)Coordinated the shooting of the Stir-It Cup commercial.• Project Manager, Thrillerfestival Zoetermeer (Oct 2010 – Nov 2010)Organised & coordinated a 150-person flashmob.

While training and performing with this Dancing Academy, I also: - Prepared and taught weekly lessons of Zumba to 6-14 year olds- Manned the bar and reception and did various admin tasks - Organised an Open Day with workshops and performances- Acted as Backstage Manager for performances of up to 200 dancers

During a 6-month full time internship I coordinated and set up a production of The Mousetrap in which I lead the marketing, communication and production planning. I also assisted with the planning and on-site management of client events, and developed new procedures to improve production planning processes.