Martin Johnson Email & Phone Number

Leeds

Business can be better, right?We think it can!“What does better look like to you?”. We believe business can be more human, natural, more like an organism rather than organisation. Working together, we'll figure out what better looks like to you, the challenges ahead and what the outcomes are that we can help you achieve. Sometimes your challenges are going to be really big and for that we have Wicked Outcomes as the resolution to Wicked Challenges. For now, the importance is understanding the Wicked Outcomes we deliver.Wicked Outcomes are the 'benefits' and 'solutions' to Wicked Challenges- so the really, really hard stuff!They seek to better the business to the satisfaction of your stakeholders by providing interventions that support you in the delivery of Wicked Outcomes either by resolving Wicked Challenges, solving problems or together.How big is your challenge?

Leeds, England, United Kingdom

Imagine doing what you do with more outcomes in less time based on what your colleagues think. How good would that be? BIG PICTURE accelerates your collaboration working with your favorite methods. It's a straightforward visual language of your conversation that everyone can use.When you realise there is something that you could be doing better in your organisation:- Have a conversation to better understand the Challenge you think you have;- Open up the conversation with the wider team. Brainstorming with structure!- Everyone has the chance to contribute as we've streamlined how people tell their own stories;- We’ll use that to piece together a single view of what needs to be done. Call it the 'ground truth';- Together we'll flip Challenges into Opportunities physically with our tactile Symbols and Kits;- We’ll identify some outcomes, in the form of Measures, so we know what success looks like;- With your team owning their part of the picture it's time to get on and make it happen!Everyone on the same page with a load of insights from different parts of your organisation. Boost employee morale keeping happy staff for longer and so increasing your revenue for a more successful business!Use BIG PICTURE to make business better, more human, natural, more like an organism than an organisation.

Leeds, United Kingdom

NatWest Business Accelerator (NWBA) is the world’s largest free business accelerator for early stage and growing ventures. NBWA have developed an ‘entrepreneurial enablement’ programme that takes entrepreneurs through a cognitive and action centred development process. The programme lasts for 6 months and can continue for up to 18 months.I was delighted to have been accepted on to this programme as an Entrepreneur.

Leeds

TfN is a Sub-national Transport Body (STB) formed to transform the transport system across the North of England providing the infrastructure needed to drive economic growth through the Northern Powerhouse. The Integrated Smart Travel (IST) Programme is a large-scale transport project to assess, design and implement integrated and smart payment and information. As Senior BA Martin was responsible for Target Operating Model (TOM) Deliverables engaging directly with Partners and Operators Commercial and Operational teams, Third-Party Suppliers, Local Transport Authorities (LTAs) and Subject Matter Experts (SMEs). Key responsibilities:• To de-risk the Invitation to Tender (ITT) using a series of tactical Process Mapping Workshops focusing on the priority areas of Operator Onboarding, Compliance and Marketing & Communications. Drawing on earlier User Needs analysis the result was a validation of existing requirements more significantly the identification of amended and new requirements for the ITT submission; and• To create a new Single Purpose Vehicle (SPV) Organisation by defining the Processes, Organisation, Location (Infrastructure), Information, Suppliers and Management Systems (Operating Model Canvas POLISM). Focusing on a Value Stream approach as a central axis by piecing the earlier Process Maps into an End-to-End Process for Paying Customers and Operators respectively.

Leeds And Halifax

The team is dedicated to meeting customers’ needs through Lloyds, Halifax, Bank of Scotland and iWeb brands using Agile Methodology in Jira. With an execution only dealing service Stockbroking are one of the big five investment platforms with a ~10% market share. The Stockbroking Change Team is responsible preparing and supporting individuals, teams and systems to improve the way the business is run. Key responsibilities:• Central Securities Depositary Regulation (CSDR) Programme- One of the key European Securities and Markets Authority (ESMA) regulations Martin took over responsibility for the delivery as Project Manager. Key Deliverables were End-to-End Process Maps, Pricing Model and both internal Team Briefings and external Customer Communications. The result was delivery of the capability to offer Segregated Accounts to Customers pending confirmation of the Compliance Date;• Data Protection Act (DPA)- As lead of a Scrum team focusing on Business-only changes Martin was responsible for managing a new process for the retention the deletion of Colleague Data held for ten years. Key Deliverables were the ‘Feature Brief’ (Epic) and User Stories. The result was delivery of a compliant solution;• EU General Data Protection Regulation (GDPR) Programme- Martin was responsible for the Scope and Requirements for Stockbroking in line with the Group approach. Martin led the analysis with the business for complex capabilities of the regulation: Marketing Consents and Data Privacy Notices (DPNs). Key Deliverables were the ‘As-is’ and ‘To-be’ Business Process Modelling for the Operating Model Impact Assessment, Issues and Risks;• Stockbroking Marketing Preferences- The legislation, as it was, stated that, to be compliant, consent must be freely given, specific, informed and a positive choice;• Intermediaries Improvements- Martin was responsible for the Scope and Requirements to bring Intermediaries Processes and Systems into line with the Group’s Policies.

Leeds And London

The team was responsible for managing the strategic level relationships with supplier partners. Key responsibilities:• Flexible Delivery Centre (FDC) Requirements- Feasibility work to assess how FDCs could complement and support the Department’s Target Operating Model (TOM) through leveraging supplier assets including accommodation; people and access to capability building through shared recruitment and apprenticeship schemes. As a new concept within the Department this work involved working with challenging senior stakeholders requiring a series of presentations and communications using persuasive reasoning. The result was approval for the ideas pending resource and funding challenges;• Internal Team Target Operating Model (TOM)- Definition of Vision, Mission, Outcomes and Services to help determine the team structure and focus. The result was a clear and agreed mandate for the ways of working of the newly assembled team.

London And Leeds

The Case Management System (CMS) is the core IT application used by the department’s case workers and administrators. Identified by the GLD board as a priority for investment to improve the quality of the legal work and at the same time deliver efficiencies for the business. Martin supported the Project Manager at each stage of delivery. Key responsibilities:• IT Solution Delivery- Martin was responsible for the business and systems analysis on individual workstreams within the project adopting principles of Agile Development:o Close Case- ensuring all tasks are complete before a case is closed - delivered April 2015;o Bulk Credit Notes- grouping a number of notes into one to help the client - delivered April 2016;o Standardised Ways of Working- a consistent way of entering data at case opening;o Client Monies- handling of the monies that one party pays another once a case is settled; ando Management Information- gathering of requirements from senior level stakeholders.Martin was responsible for ensuring all requirements were met by tracing through each of the workstream products including development and agreement of the Business Rules and Acceptance Criteria. He worked collaboratively with the internal development team to agree the best solution. Consideration of the full impact of the implementation was developed in the form of a Business Impact Assessment working and supporting the SME.• Operating Model;• Business Case;• Project Management Office (PMO) support;• Assurance; and• Feasibility Studies.

Blackpool And Leeds

Martin joined the project at a critical time when a change of scope had caused a significant increase in supplier costs and disruption of the plan. Led the activity to challenge and negotiate across the team to make clear recommendations and action plans. With stability restored the role developed to include responsibility for supplier performance and chairing the weekly ‘Delivery Review’ managing the integrated plan. With key relationships in place Martin facilitated a series of team away days and Lessons Learned events. Key responsibilities:• Senior Business Analyst responsible for the delivery of interfaces - facing off to suppliers to ensure the solution integrates with ~7 interfaces and supplier plans;• Supplier Performance- establishing and refining new ways of working (IBM & HP-ES), weekly tracking of resources burn against estimates to ensure best use of the project budget;• Senior Business Analyst responsible for the Integrated Planning for the project- developing a clear structure plan and chairing the weekly ‘Delivery Review’ for the project leads and suppliers to report and track against. Identifying and working through the resolution of issues;• Phrase Capture- led a multi-supplier team to design and manage three successful runs of the update process; • Project Management best practice – simplifying the checkpointing process making best use of people’s time, identifying and putting Lessons Learned into action.

Halifax

The largest mortgage integration programme undertaken in Europe combining the sales system used by HBoS and the existing servicing platform used by Lloyds and C&G. The programme consisted of a series of releases to integrate a target delivery solution then migrate all accounts over to the new platform. Key responsibilities:• Providing a lead role for the team managing the workload against the plan and developing best practice;• Facilitating workshops to gather and document requirements and functional areas of change;• Establishing and maintaining relationships with developers (onshore and offshore) and testing teams;• Ensuring requirements were traced through analysis, design, QA System Test and UAT (see below);• Maintaining relationships with 3rd parties (Accenture and Unisys) for effective team working;• Business process re-engineering (BPR) to improve operational effectiveness and customer experience;• Production of functional specifications for both the User Interfaces (UI) and back-end processing jobs;• Provided support for the ST, SIT and UAT testing phases by helping resolve defects with the business and technical teams both on and offshore;• Worked closely with IT and Business Architecture the ensure the solution aligned with group objectives;• Clear reporting to Project Management to ensure pro-active resolution of issues;• Provided a point of contact for change requests and defect resolution.For six months Martin fulfilled an IT Lead role for rolling out the Lloyds Mortgage Sales Platform (MSP) to 164 Cheltenham and Gloucester (C&G) branches. In partnership with the Business Lead Martin was responsible for leading a series of workshops with a large C&G stakeholder group to identify and deliver a series of analysis, build and test activities to deliver a smooth and successful implementation.

Blackpool And Leeds

Senior Business Analyst responsible for the provision and management of test and production environments. This was a challenging area on the project requiring strong project and supplier management skills to establish new ways of working; particularly with the third party solution providers (HP-ES, Accenture and BT). New approach established and benefits delivered. Key responsibilities:• Identification of opportunities and suggest approaches for efficient reuse of existing environments;• Pro-actively manage environment provision activities and IT delivery risks and issues;• Facilitation and development of commercial agreements, resolving issues and timelines between suppliers;• Technical Review and Assurance of proposed solutions against requirements.

Sheffield And London

Business Consultant responsible for ensuring recipients of Management Information (MI) benefit from the new Shared Service from the Department of Work and Pensions (DWP) of HR, Finance and Procurement. Managed the project plan and gap analysis matrix to support the necessary hand-offs to other strands on the programme. Responsible for liaising with the relevant stakeholders responsible for defining their requirements with consideration for their current MI, then working with the shared service provider (DWP) to assess what the Oracle Enterprise Resource Planning (ERP) System could provide.

Leeds

Lead Business Analyst responsible for agreeing requirements for the DWP Change Programme projects and work with suppliers to deliver component-based estimates, resourcing and plans. Responsible for agreeing the approach across a large stakeholder group to Senior Programme Manager level. Facilitation of a series of workshops to communicate and agree the design then initiate the IT solution work in line with the business and IT strategies. Using the early solution work liaise with suppliers to provide input into a cost model and timeline to support the phasing of the implementation.

Norcross And Leeds

Business Analyst responsible for high level cost estimating models in collaboration with third-party suppliers (Booz Allen & Hamilton, Accenture, EDS and BT) to modernise the delivery of DCS benefits. Key activities and responsibilities:• ‘My DWP’ project- Following a change in Project Manager quickly assess the suitability of the Business Case for a high-risk project drafting associated Scoping Papers, Project Plans, appropriate Organisational Structure and Financial Cost Models. Engaged with DirectGov to ensure fit with service delivery model;• For the Portfolio and Programme Management function within the DCS ISD bring together the heads of functions to understand how best to support the management of new work into the Directorate.

Blackpool And Leeds

Senior Business Analyst responsible for the provision and management of test and production environments. This was a challenging area on the project requiring strong project and supplier management skills to establish new ways of working; particularly with the third party solution providers (HP-ES, Accenture and BT). New approach established and benefits delivered. Key responsibilities:• Identification of opportunities and suggest approaches for efficient reuse of existing environments;• Pro-actively manage environment provision activities and IT delivery risks and issues;• Facilitation and development of commercial agreements, resolving issues and timelines between suppliers;• Technical Review and Assurance of proposed solutions against requirements.

Leeds

Senior Business Analyst engaged on a number of concurrent projects on a consultancy basis. Ability to engage and integrate in established project teams and to retain a clear focus on delivery demonstrating excellent communication skills particularly complex visual modelling. In depth knowledge of the DWP Business Change Life-cycle. Key activities and responsibilities:• Lead Analyst National Pension Savings Scheme (NPSS) Operating Model and Programme Planning. Key member for the commercial tendering for a supplier to deliver an early Operating Model. Day-to-day working with McKinsey & Company to successfully deliver the ‘POLDAT’ Operating Model in line with ongoing industry consultation.• Lead Analyst contributing to the delivery of a full Operating Model for the Reinstatement of Deficiency Notice Project in partnership with Accenture. Facilitation of early stakeholder workshops to identify processes and requirements;• Lead Analyst for the e-enablement of Retirement Pension claims. Responsible for the Feasibility Study, Requirements Analysis and facilitating requirements workshops;• Lead Analyst responsible for the delivery of the requirements set for Real-time Pensions Forecasting including the development of a technical standard for the transfer of pension information in partnership with Origo;• Analysis Model Architect establishing initial framework for Use Case models and providing training;• Lead Analyst to assure costings for one wave of PTP focusing on the improving the delivery capacity of the IT strand, engaged with Booz Allen & Hamilton, Accenture, Seibel, EDS, IBM and Gartner.

Bingley

Senior Analyst then Project Manager of the external interfaces team:• Requirements Analysis and Interface Design following PRINCE2 approach to planning;• Third-party management to ensure interfaces are complete;• Established a new team ‘culture’ by controlling scope & setting clear goals for the team.

• Textbook application of RUP using UML in Rational Rose;• Facilitation of Joint Application (JAD) Workshops;• Business Process Modelling and Requirements Analysis.

Accounts at Barclays Home Finance and Halifax Building Society