Senior Technical Support Specialist:Over twenty two years in providing customers with the highest level of customer service. Dealing with the nitty-gritty of troubleshooting & problem solving, using specialized technical knowledge to provide excellent support. As a technical support specialist, I have knowledge to be adaptable and able to work flexible hours in this round-the-clock business. At times, the hours are demanding and there is no such thing as eight-to-five and stress levels run fairly high, since all problems must be considered urgent. Many customers don’t have much technical savvy or understanding of the problem and must be available to alleviate and/or resolve the issue(s). I say this only because it should be recognized that many company businesses need real people talking to real live customers solving real day to day problems. Every other invented method causes delays and mostly frustrates customers.My role in the Technical Support has been part of a team responsible for complex problem reproduction and resolution for customers. In addition, I have been involved in the support process to manage, close or escalate incoming support issues, I have a particular role in reproducing and resolving cases that are not solvable at Tier 1 level and have managed the escalation to product development or other teams to assist in resolving the issue(s).Senior Technical Writer/Editor:Technical writer and editor for all legacy line of products at TC Communications, Inc. Able to multitask and achieving documentation research, product testing, functionality verification and successfully completing the user’s manuals or other documents on a timely manner to meet deadlines. Possess the ability to gather, review, edit and execute collaborated technical specific data information with other team members to complete the projects.You are invited to review our Web Sites for products that may fit an application(s) of yours: www.tccomm.com & www.jumboswitch.com
Listed skills include Troubleshooting, Rf, Fiber Optics, Telecommunications, and 27 others.
