Martin Piron Email & Phone Number

Carlton, Vic, Au

Melbourne, Victoria, Australia

Apple Platform Owner- Manage the macOS and iOS environment using JAMF Pro.- Evaluate and apply any necessary security patches reported by Tenable.- Working within ServiceNow to handle service desk escalations.- Develop documentation for support teams.- Ensure the environments are compliant with security standards.

Melbourne, Victoria, Australia

Key Responsibilities/Accountabilities- Engineer, design and build the Apple and Windows environments.- Ensure the environments are compliant with security standards.- Manage the Apple macOS environment using JAMF. - Manage the Apple iOS/iPadOS environment using Microsoft Intune. - Manage the Windows environment using Microsoft Intune. - Manage conditional access policies, identity and firewall using Microsoft Azure- Complete third level and VIP support tasks.- Evaluate and apply any necessary vulnerability patches.

Melbourne, Australia

Key Responsibilities/AccountabilitiesApple System Admin - Primary support for Apple related issues to all staff, including senior level executives.- Build, install, package and manage the Apple macOS environment using JAMF Pro. - Manage the Apple iOS environment using Microsoft Intune.- Evaluate and apply any necessary security patches and hardware updates.- Configuration and deployment of all new hire Mac machines.- Working within ServiceNow to handle all software and hardware issues.- Complete third level Apple support tasks.- Develop documentation for support teams.- Identify and resolve trends related to various software issues.- Deliver quality customer service and resolve end-user issues in a timely manner.- Procurement of new Apple hardware and accessories.Video Conferencing- Troubleshooting video conferencing hardware.- Provide staff including senior level executives with training and familiarisation of VC facilities.- Experience with VC software including Skype for Business, StarLeaf, BlueJeans and Zoom.- Experience with Polycom, Cisco and other VC equipment providers.- Implement installation, instruct and coordinate use of VC systems/applications.- In depth knowledge of VC technologies and protocols.

Sydney, Australia

Key Responsibilities:• Adoption and review of the strategic plan• Approval of the capital expenditure• Risk Management

Essendon

Part of the ProService team of an Apple Reseller, Repair Centre and Managed Service Provider.Supporting businesses and schools across multiple sites.Key Responsibilities:• System Administrator, including servers, firewall and routing• On-site and remote support of Windows, Android, ChromesOS and Apple Devices• Mobile Device Management using DEP, VPP, JAMF, Meraki and Google Admin• Follow government policies and use of DET platforms to maintain compliance• Office 365 and Google Suite Administration• Design and implementation of IT procedures • Maintain Service Level Agreement Quality and Response-Time• Build and preserve professional relationship with all the stakeholders

Moonee Ponds

• Front facing, dealing with customers daily• Online, listing and updating products on our stores

Wpp Melbourne (Client Site)

Key Responsibilities:• On-site System Administrator• Servers management (Services, patches, backups)• Devices deployment (with JAMFpro, AD, Group Policies)• Mac and Windows support over multiple location• Resolve issues within SLA timeframes• Keep logs and documentation up to date• Preserve existing relationship with the client

Melbourne, Australia

Key Responsibilities:Operations:• Training new staff members• Inventory, ordering and pricing management• Maintaining customer and supplier relationships• Reporting to my supervisor and advising on future actions/ requirements• Coordinating all team members to ensure KPIs are achieved Sales and Marketing:• Building and maintaining strong relationships with new and existing customers• Seeking out opportunities with appropriate distributors• Identifying new markets and business opportunities• SEO - Focus on keyword and product attributes• Analytics - Monitoring web traffic and identifying inconsistenciesProjects:• Managing developers to deploy new features on the front and back end of the website• Automating process to save time on daily tasks• Improving navigation according to best practices• Generating automatic reportsKey Achievements:• Increasing our catalogue by 500% (from 2K to 10K products)• Transferring the warehouse from in house to third party logistics• Getting Macfixit on the first page on Google for targeted keywords• Migrating the database from CubeCart to Magento• Reducing costs by finding new distributors and service providers • Embracing the Agile Methodology• Implementing new macros to improve efficiency• Decreasing the first email response time from 48h to 12h

Melbourne, Australia

Key Responsibilities:• Resolving product or service problems by diagnosing the customer's issue; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution• Installation and configuration of software and hardware, migration of data, and ongoing support on all platforms: Windows (XP to 10) Mac (OS X 10.6 to 10.11) Mobile (iOS and Android)• Recommending potential products or services to management by assessing customer needs

Namur Area, Belgium

Responsibilities:• Generating new business by collecting and researching information then take action to create new leads and close sales• Deal with corporate customers and business accounts• Managing Purchase Order and Distributors for wholesale ordersKey Achievements:• Winning major tender with universities and large companies

Belgium

Responsibilities:• Recruiting, hiring, orienting, and training employees• Identifying current and future customer requirements• Ensuring availability of merchandise; maintaining inventories• Securing merchandise by implementing security systems and measures• Protecting employees and customers by providing a safe and clean store environment• Maintaining operations by initiating, coordinating, and enforcing programs, operational, and personnel policies and proceduresKey Achievements:• Managed the opening of 3 new stores (from 2 to 5 stores in my tenure)

Namur Area, Belgium

Responsibilities:• Welcoming customers by greeting them; offering them assistance• Advising customers by providing information on products• Helping customer make selections by building customer confidence; offering suggestions and opinions• Documenting sales by creating or updating customer profile records• Processing payments by totalling purchases; processing checks, cash, and store or other credit cards• Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interestKey Achievements:• Migrating from a Windows-based environment to an Apple one

Medical School

Vermont Secondary College, Melbourne, Australia, 12

One year as an exchange student

High School