With a B.A. in Business Administration from Wright State University, I have built a successful career in sales management, spanning the retail and telecommunications sectors. I am skilled in sales operations, sales processes, customer service, and quotas, and I am driven by delivering exceptional results, creating a positive and collaborative culture, and enhancing the customer experience. (33 tokens)As the Senior Manager of Specialized Selling Services at Macy's, I oversee the sales performance, customer satisfaction, and operational efficiency of a team of 350+ sales associates across multiple departments and locations. I collaborate with senior leadership, store managers, and vendors to develop and implement sales strategies, training programs, and marketing campaigns that drive revenue growth and customer loyalty. Previously, I held various sales leadership roles at Spectrum, where I led and coached teams of up to 500+ sales representatives, improved sales processes and workflows, and increased sales conversion rates and retention rates. (67 tokens)