Katie Smith Email & Phone Number

• Builds and maintains HR products to clients needs.
• Maintains high quality relationships with clients, brokers and carriers.
• Excellent Problem solving skills
• Creates and maintains auditing process.
• Ad-Hoc reporting including building reporting as servicing needs.
• Develop, build and maintain processing workflows.

Louisville, Kentucky, United States

• Builds and maintains specialty products driven by market product design.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
• Determines required changes to support new products, services, or efficiencies through design, test and implementation stages.
• Review project requirements to plan workflows and evaluate client time and budget constraints.
• Created plans and communicated deadlines to complete projects on time.
• Participated in team-building activities to enhance working relationships.

Louisville, Kentucky, United States

• Distinguished with multiple claims types (Medicare, Clinical Trials, Authorizations, Medicaid, Hospice etc)
• Facilitated in training new hires and cross trained additional team members in multiple processes
• Proficient with all relevant systems ( CRM, CAS, CCP, MARX, MACESS, MICROSOFT WORD, EXCEL, OUTLOOK, ACCESS, etc)
• Collaborated alongside management to update Clinical Trial Mentor Document to guarantee accuracy and ease of understanding procedure
• Compares contracts limits within multiple systems and applies appropriate benefits to each claim
• Achieved Star Award for training efforts and reliable work ethic

Florence, Kentucky, United States

• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
• Assisted with creation and implementation of new web monitoring system that streamlined work data
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring as needed
• Audited accounts for quality assurance according to strict guidelines; provided feedback to allow professional and individual growth
• Directed and supervised call center team of 8 and engaged in team as well as each person's personal development
• Facilitated meetings with other teams and management on progress, processing, procedures and additional communications to streamline processing across company

Florence, Kentucky, United States

• Reviewed and approved drafted legal documents for attorneys or provided feedback and returned any inaccurate documents if guidelines were not followed appropriately
• Responsible for daily detailed research and interpretation on bankruptcy dockets so legal actions could be taken within timely manner
• Provided detailed financial estimates and customer PPI according to each state guideline
• SME on bankruptcy processing and legal document review which aided in assisting other teams as well as management on current legal status of accounts
• Facilitated hundreds of accounts forwarded for foreclosure legally through bankruptcy courts

Florence, Kentucky, United States

• Reviewed and approved drafted legal documents for attorneys or provided feedback and returned any inaccurate documents if guidelines were not followed appropriately
• Responsible for daily detailed research and interpretation on bankruptcy dockets so legal actions could be taken within timely manner
• Provided detailed financial estimates and customer PPI according to each state guideline
• SME on bankruptcy processing and legal document review which aided in assisting other teams as well as management on current legal status of accounts
• Facilitated hundreds of accounts forwarded for foreclosure legally through bankruptcy courts

Florence, Kentucky, United States

• Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel
• Monitored Bankrupt accounts to forward for foreclosure timely
• Took in bound calls from debtors, attorneys and trustees and accommodated all questions and or requests within company policy.
• Closed accounts in which bankruptcy was completed to reduce back log
• Collaborated with other departments to monitor accounts per government guidelines and complete necessary actions to minimize losses
• Closed thousands of accounts that were ready for foreclosure after bankruptcy ended

Florence, Kentucky, United States

• Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel
• Monitored Bankrupt accounts to forward for foreclosure timely
• Took in bound calls from debtors, attorneys and trustees and accommodated all questions and or requests within company policy.
• Closed accounts in which bankruptcy was completed to reduce back log
• Collaborated with other departments to monitor accounts per government guidelines and complete necessary actions to minimize losses
• Closed thousands of accounts that were ready for foreclosure after bankruptcy ended

High School Diploma, Psychology

Psychology