Mary Becker Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Provided first and second level support for practice management and electronic health records applications. Used verbal and electronic communication, and remote connection to client servers or workstations, to identify, diagnose, and resolve client issues. Responsibilities varied per application.Achieved “Excellence” rating on client satisfaction surveys..

Greater Atlanta Area

Led team of four providing support for the Compudata BaseMed practice management application. Also performed second level support, documentation, and quality assurance (QA) testing. Ensured the team provided excellent service and exceeded the company goals for response and resolution times.

Performed second level support for the Compudata BaseMed medical practice management application. Also worked with the development team to determine the course of application changes, performed quality assurance (QA) testing, wrote all new product documentation and updated existing documentation to reflect product changes.

Assisted clients through the implementation process for the Compudata BaseMed practice management application. Provided on-site training for new clients. Also performed follow-up classroom training for existing clients. When in the office, assisted with support calls when needed.When hired, the company was Compudata Professional Systems, Ltd. It was bought.

Greater Atlanta Area

Software Support Representative providing telephone support, teaching classes, and performing on-site training and go-live support for the MENDS II medical practice management application.

Bachelor'S Degree, Mathematics And Computer Science

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High School

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