Robert Jackson Email & Phone Number

Responsible for installation and testing of Charms2000(Client Server), written in PowerBuilder, and eCharms(Web), written in Java and .Net. Responsible for the installation of software packages in various QA environments.Responsible for backups, restores and maintenance of MSSQL and Oracle QA test databases.QA performed on quarterly release cycles as well as patches delivering Quality releases.Review business requirements, functional specifications, and determine requirements byworking with developers and project managers to prepare detailed test plans and test cases. Work closely with product management, business analysts to ensure the quality of the product.Create all necessary test data as outlined in the test plan.Configure and execute test cases on local QA environment as well as remote (client) testservers.Execute unit, regression, general and performance tests for software releases.Document results from tests and communicate the results to the QA Manager and Development team.Log, track, and follow through on all software bugs in Helpdesk and Team Foundation Server.Work with development staff to analyze defects and improve quality of the product.Develop training materials for internal and external use.Install and test quarterly releases of the Prospective Payment System (PPS) regulatory updates using 3M and Ingenix encoders.Good knowledge of HL7 and ADT messages. Test multiple interfaces customized for everyclient.Test hot fixes within a critical time frame and always met the deadline for such issues.Excellent troubleshooting skills. Identify root causes, follow-up and resolve problems. Escalate issues as appropriate.

Responsible for installation and testing of Charms2000(Client Server), written in PowerBuilder, and eCharms(Web), written in Java and .Net. Responsible for the installation of software packages in various QA environments.Responsible for backups, restores and maintenance of MSSQL and Oracle QA test databases.QA performed on quarterly release cycles as well as patches delivering Quality releases.Review business requirements, functional specifications, and determine requirements byworking with developers and project managers to prepare detailed test plans and test cases. Work closely with product management, business analysts to ensure the quality of the product.Create all necessary test data as outlined in the test plan.Configure and execute test cases on local QA environment as well as remote (client) testservers.Execute unit, regression, general and performance tests for software releases.Document results from tests and communicate the results to the QA Manager and Development team.Log, track, and follow through on all software bugs in Helpdesk and Team Foundation Server.Work with development staff to analyze defects and improve quality of the product.Develop training materials for internal and external use.Install and test quarterly releases of the Prospective Payment System (PPS) regulatory updates using 3M and Ingenix encoders.Good knowledge of HL7 and ADT messages. Test multiple interfaces customized for everyclient.Test hot fixes within a critical time frame and always met the deadline for such issues.Excellent troubleshooting skills. Identify root causes, follow-up and resolve problems. Escalate issues as appropriate.

• Responsible for automating Oracle’s Quality Assurance from manual testing of its entire Process Manufacturing application to utilizing QARun. As Oracle’s Process Manufacturing software developed into a web based application, all Quality Assurance testing was successfully re-established on Winrunner’s automation software. • Responsible for defining new test strategies, standards and procedures needed to effectively perform software integration through regression, covering all aspects of Quality Assurance testing.• Accountable for scripts that work, are bug free, are readable and maintainable.• Responsible for the development of intelligent functionality to create robust, sufficient error-handling, data-driven, and re-executable scripts.• Responsible for developing separate called routines to eliminate repetitive processes and increase productivity.• Accountable to troubleshoot testing failures and report application issues to developers using an Online Bug system. • Provide technical assistance and support regarding Winrunner automated software tools, and script recording/playback issues• Proven ability to work as a team member and team lead working with a diverse team of QA testers, developers, managers, DBAs, environment support people and others.• Successfully delivered a fully tested product that works to documented specifications.