As a Senior Solution Consultant at ServiceNow, I specialize in assisting TMT, Enterprise, and FinServ accounts in unlocking value through the implementation of ServiceNow's Employee Workflows product suite. Leveraging my expertise as a Solutions Consultant, I am dedicated to supporting the sales process by gathering customer requirements, conducting comprehensive product demonstrations, calculating business value, configuring products for proof of concepts, and actively participating in marketing events across the AMS West region.

•Supported companies in the improvement of the employee experience for HR orgs, employees, and fulfillers, by implementing the HR Service Delivery application (HRSD) on the ServiceNow platform.•Facilitated design and blueprinting sessions across unique business organizations to move current processes over to ServiceNow.

• Implemented a new HR Service Delivery (HRSD) application via the ServiceNow platform to automate the day-to-day operations of the HR department and expedite the delivery of 150+ HR services including employee life cycle events, learning operations and case fulfillment. • Directed an 8-person agile development team on documentation of requirements, system configuration and unit/user acceptance testing to deliver two applications for a global leader in pharmaceutical operations and a new subsidiary company. • Led 22 stakeholders across the globe in blueprinting sessions to capture current state of affairs and design the new HRSD application with best practice recommendations for system functionality.• Created over 70 user stories for development that captured necessary features to be developed, aided in tracking progress and assisted with providing milestone updates for executive stakeholders.• Developed training guides and FAQs and trained 25+ employees to become training champions in the HRSD application to train their organization’s 70,000+ workforce.

• Intelligent Privacy Automation - Assisted client in becoming compliant with CCPA and GDPR through the automation of the following processes: Data Subject Rights, Privacy Impact Assessments and Record of Processing Activity - Supported client development of consumer and associate facing ServiceNow portals for data subject right (DSR) request fulfillment - Create process flows and business requirement documents for ROPA, DSR, and PIA workstreams to be used for the development of the ServiceNow portal - Aid in the creation of the ROPA survey and data taxonomy to assist in gathering data and the purpose for gathering that data• IT General Control Remediation - Performed risk and control mapping of clients’ internal control environment - Assist client in the reassessment of current order and billing systems, and advise on development of new controls to mitigate risks - Analyze the effectiveness of clients current controls through sample transactional testing• Sarbanes-Oxley Internal Audit - Assist clients in remediation plans for control deficiencies, significant deficiencies, and material weaknesses - Analyze industry clients' potential risks and the current control environment - Perform testing of controls associated with both business cycle and IT general controls in association with ASC 606, Revenue from Contracts with Customers, and Sarbanes-Oxley

- Worked on a strategic cost transformation programme focusing on rapid savings and streamlining of processes: £1.5bn annual spend.- Designed and created data requests using Excel workbooks for +30 suppliers across medical and non-medical categories.- Analyzed data from +70 suppliers for three different initiatives: medical and surgical tactical contracting, telecommunications and soft facilities management.- Applied price indexes from a national benchmarking tool to create spend decks. - The presentations were used in negotiations with three Global Fortune 500 companies- Presented findings and spend profiles to global suppliers with the objective of negotiating new product contracts.