Matt Baker Email & Phone Number

Phoenix, Az, Us

Mesa, Arizona, United States

Phoenix, Arizona, United States

• Operations Manager and designated Subject Matter Expert (SME) responsible for Pharmacy Mail Order Fulfillment Center operations in a “start-up” environment, leading a team of Pharmacists and Pharmacy Technicians focused on customer satisfaction, patient safety, quality, regulatory compliance, process management, employee development, employee safety and operational excellence. • Led continuous process improvement projects and development of policy and procedures through 5 “Why” root cause analysis and A3 problem/solution statements. Worked cross-functionally with Safety, Asset Protection, IT, Finance, Compliance and Operations.• Responsible for strategic planning, strategic initiatives, department goal setting, financial performance, hiring, and forecasting of shift labor and prescription volume to meet patient promised time while controlling costs. Developed metric dashboards to provide operational visibility to complex workflows. • Monitored compliance programs and ensured that a compliance framework was in place to reinforce the proper behaviors by identifying, controlling, and proactively reducing risk.• Mentored, trained, and developed technicians and leaders within the Fulfillment Center, ensuring operational policies, procedures and processes are consistent across shifts. Ensured implementation and oversight of performance standards. Responsible for evaluations, succession planning, discipline, and performance improvement plans.• Identified trends in business KPI metrics and worked to establish the root cause to make informed decisions, working through barriers and removing obstacles to drive solutions.• Delivered high bar results while ensuring the team is focused on the patient experience and patient safety. Understands the importance of employee engagement, building partnerships and eliciting feedback• Leveraged Lean tools including Gemba, Kaizen and 5s principles to ensure employee collaboration, improve efficiencies and reduce waste.

Mesa, Arizona, United States

• Managed a team of employees tasked with re-designing the global Boeing Records and Information Management (RIM) compliance program to meet legal, regulatory, contractual, and operational requirements.• Developed enterprise strategies and process improvements through detailed analysis across the company to ensure information governance in a dynamic regulatory environment. Ensured that metrics and audits were established to support legal, regulatory, contractual, and operational requirements.• Managed the development of mandatory compliance training and employee development programs for the enterprise including e-learning modules and instructor-led training. • Managed the creation of the new Boeing Records and Information policy, procedure, and process manuals across the global enterprise to manage the records and information lifecycle. Partnered across multiple functions of the organization and vendor partners to establish legal baselines and best practices within the industry

• Direct supervision of the Retail and Pharmacy operations for 15 Walgreens Drug Stores consisting of front line team members, Pharmacy Managers and Store Managers. Coached Store Managers and Pharmacy Managers to lead their teams effectively while executing on operational goals. Responsible for P&L performance including sales, forecasting, budgets, gross margins, payroll control, inventory management and overall direct/indirect expenses.• Championed the customer and patient experience by placing customer service as a priority. Observed NPS trends, coached expected service behaviors, empowered team members to solve problems to support the brand integrity and reputation.• Created and delivered employee development programs focused on planning, strategic thinking, operational awareness, and employee development.• Ensured Pharmacy and Front-End operations met compliance regulations and quality standards. Fostered a team that is accountable for regulatory oversight across multiple agencies at the Federal and State level. Conducted and managed compliance audits and leveraged partnerships with the Privacy Office and Legal department to minimize the legal risk.• Responsible for HR guidance across the District and Area including talent management, talent acquisition, development programs, individual development plans, succession planning, performance management, performance improvement plans (PIP), employee relations, and investigations.• Leveraged performance metric trends and goals to coach operational opportunities and execute on data-based business plans. Actively provided feedback on process improvements and strategic planning at the district, regional and corporate level.

Business

Education record

Education record