Samsung 3G BSM and 4G LSM alarm audits, software audits and upgrades. Contribute EMS Engineering support to multi-functional team of R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training.Support to fulfill multi-technology wireless network deployment across customer markets.Provide Field Support to remote RAS Engineers and Technicians in troubleshooting and resolving the issues.

NOCMonitored part of a nation wide network of switches and cell sites. Located malfunctions and diagnosed faults. Notified proper switch or cell technicians of trouble and opened / maintained trouble tickets with Telco.Managed escalations to Telco management.Worked Remedy trouble tickets.Monitored ECP, 5ESS, LTE, FaM.

TSOCMonitored the BNSF RR telecommunications infrastructure for abnormalities and diagnose problems as they occurred.Instituted the problem resolution process to correct abnormalities, working closely with NOC, telecommunications, TSOC and other BNSF RR personnel during problem resolution.Managed the problem resolution process with Vendor Telephone companies.Provided leadership and exercised resourcefulness in accomplishing repairs to the telecommunications infrastructure.2002

SwitchMaintained 3 5ESS's at 2 locations in North Texas. Also maintained Comverse VM, 3 ECP's, 3 OMP's, Wynphoria PTT Control Server, PCF's, PDSN, IWF's FMM AP's, GNP AP's and other needed platforms.Performed operator level maintenance on communication equipment built by companies such as GTE, Nortel, Motorola, and Lucent Technologies.Installed Circuit Packs, enabled and restored data links, Trunk Groups , and DFI's as well as many other switch and cell components.Managed inventory control and Spares and Exchange program. Tested and accepted T-3's and T-1's on a daily basis. Assisted Cell Techs in calibrating sites, cell loads, fault isolation, etc.Worked with vendors (Lucent, Motorola, Nortel, Alcatel, Comverse, etc.) to isolate complex troubles within the network.Assisted Region Project Manager in installation, cut over, and turn up of 4 Comverse Voice Mail systems in the state of TexasAssist in weekly and monthly reports to upper management about the North Texas switching system.Attend and participate in bi-weekly national technical review conference calls.

NOCMonitored part of a nation wide network of switches and cell sites. Located malfunctions and diagnosed faults. Enabled and restored data links, Trunk Groups , and DFI's as well as many other switch and cell components.Notified proper switch or cell technicians of trouble and opened / maintained trouble tickets with Telco.Managed escalations to Telco management.Worked Remedy trouble and NRB trouble tickets.

Assessed area for installation of antennas Installed Band I and Band III radio antennas and super high frequency antenna (SHF).Installed tactical satellite antennas.Supervised up to four personnel and evaluated performance on a monthly basis.Prepared input for statistical and operational reports.Delegated tasks and managed work schedules, and conducted monthly training for personnel.