Matt Walker

Matt Walker Email and Phone Number

Vice President / Illini Tech Services, Inc. @ Illini Tech Services, Inc.
carlinville, illinois, united states
Matt Walker's Location
Carlinville, Illinois, United States, United States
Matt Walker's Contact Details

Matt Walker personal email

n/a

Matt Walker phone numbers

About Matt Walker

Matt Walker is a Vice President / Illini Tech Services, Inc. at Illini Tech Services, Inc.. He possess expertise in technical support, windows 7, active directory, sales, vendor management and 12 more skills.

Matt Walker's Current Company Details
Illini Tech Services, Inc.

Illini Tech Services, Inc.

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Vice President / Illini Tech Services, Inc.
carlinville, illinois, united states
Website:
illinitechs.com
Employees:
13
Matt Walker Work Experience Details
  • Illini Tech Services, Inc.
    Chief Operating Officer
    Illini Tech Services, Inc. Jan 2022 - Present
    Carlinville, Illinois, United States
    Responsible for overseeing and optimizing all aspects of the company's operations. Service Delivery Oversight - Manage and optimize all aspects of service delivery to ensure client satisfaction and operational efficiency. Implement and maintain quality control measures across all service areas.Vendor Management - Develop and maintain strategic relationships with key technology vendors whilenegotiating contracts and manage vendor performance to ensure optimal value for the companyWorkforce Development - Lead talent acquisition, retention, and development initiativesFinancial Oversight - Drive profitability through strategic financial planning and executionStrategic Planning - Develop and execute long-term strategic plans to drive business growth and market positioningChange Management - Lead organizational change initiatives to improve operational efficiency and adaptability and oversee the implementation of new technologies and processes across the organizationClient Relationship Management - Cultivate and maintain relationships with key clients and oversee contract negotiations and renewals for major accountsQualificationsProven experience in a senior leadership role within an MSP Strong understanding of IT service delivery, managed services, and technology solutionsExcellent leadership, communication, and interpersonal skillsStrategic thinking and problem-solving abilitiesFinancial acumen and experience in budget managementBachelor's degree in Business Administration
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  • Illini Tech Services, Inc.
    Service Manager
    Illini Tech Services, Inc. Jan 2019 - Jan 2022
    Carlinville Illinois
    Responsible for daily ticket assigning determinations. Responsible for scheduling onsite and remote technicians Ensured technicians had the information they needed to complete jobs. Responsible for ordering and ensuring hardware/software was added to tickets. Responsible for all invoicing. Responsible for management of shop/remote/onsite jobs. Continued Office Manager Responsibilities Confirmed time logs were accurateConfirmed technicians obtained signed tickets and Job Tickets were closed daily. Spot checked Job Tickets to ensure accuracy. Reviewed call logs & support logs Reviewed inventory for re-order pointsReviewed staging to confirm jobs were staged and had ticket assigned. Organized reports every mondayConfirmed contracts were correct and billing was accurateHandled all customer complaintsProject Management of new sales opportunitiesAttend marketing meetings Highest tier website hosting supportHighest tier email hosting supportGoogle Ad-Words ManagementResponsible for Microsoft Partner renewalDomain Management
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  • Illini Tech Services, Inc.
    Office Manager
    Illini Tech Services, Inc. Oct 2017 - Jan 2019
    Carlinville, Illinois
    Re-wrote company Standard Operating Procedures Confirmed time logs are accurateConfirmed technicians got signed tickets and job tickets got closed dailySpot checked job tickets to ensure accuracy. Reviewed call logs & support logs Reviewed inventory for re-order pointsReviewed staging to confirm jobs were staged and had ticket assigned. Organized Administrative reports every mondayConfirmed contracts were correct and billing was accurateResponded to any customer complaints or service related questions
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  • Illini Tech Services, Inc.
    Web Project Manager
    Illini Tech Services, Inc. Jun 2010 - Oct 2017
    United States
    Implemented new web sales process. Managed all web projects through stages of quote, development, launch, and billing.Trained staff on updating/supporting web customers.Provided tier 3 support to Office 365 customers. Managed new web development projects from initial sale to finished product. Supervised programmers, web designers, and network technicians. Managed Google Ad-Words CampaignsOversaw all billing for Web Department
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  • Illini Tech Services, Inc.
    Internal Technical Support
    Illini Tech Services, Inc. Jun 2009 - Jun 2010
    United States
    Maintained and managed technical support for internal servers (Web/Exchange)Updated websites using Microsoft Expression Web and Adobe Photoshop. Oversaw web server migration and email server migration. Managed customer contracts using CRM software.
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  • Blackburn College
    Media Public Relations
    Blackburn College Sep 2005 - May 2009
    Carlinville
    Maintained Blackburn College website - www.blackburn.eduUpdated website with daily request from administrative staffHosted Public Relations events and performed digital services. Organized meetings with department heads to discuss website development. Led development of new Blackburn College website in 2008
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Matt Walker Skills

Technical Support Windows 7 Active Directory Sales Vendor Management Web Development Project Management Business Analysis Customer Service Project Delivery Process Improvement It Management Project Planning Telecommunications Cross Functional Team Leadership Integration Change Management

Matt Walker Education Details

Frequently Asked Questions about Matt Walker

What company does Matt Walker work for?

Matt Walker works for Illini Tech Services, Inc.

What is Matt Walker's role at the current company?

Matt Walker's current role is Vice President / Illini Tech Services, Inc..

What is Matt Walker's email address?

Matt Walker's email address is mw****@****chs.com

What is Matt Walker's direct phone number?

Matt Walker's direct phone number is +121785*****

What schools did Matt Walker attend?

Matt Walker attended Blackburn College, Carlinville High School.

What skills is Matt Walker known for?

Matt Walker has skills like Technical Support, Windows 7, Active Directory, Sales, Vendor Management, Web Development, Project Management, Business Analysis, Customer Service, Project Delivery, Process Improvement, It Management.

Who are Matt Walker's colleagues?

Matt Walker's colleagues are Preston Reynolds, Nicole Gaines, Carol Coup, Kory Duckworth, Chris Walker, Ian Kirby, Matthew Hupp.

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