Matt Walker Email & Phone Number

Louisville, Kentucky, United States

• Provides operational support for the Identity Governance and Administration (IGA) platform and processes, including user provisioning, role-based access control, authentication, and authorization.
• Maintains system access to 100+ health plan applications through the use of Active Directory (AD) security groups, as well as more specialized programs such as Exchange Management Console, Microsoft SQL Server.
• Applies security architecture knowledge and information security best practices in support of daily operations. o Manages daily operational activities and queue management of access requests. o Responsible for user.
• Creates mailboxes and distribution groups using pre-written scripts. Maintains ownership and membership rights.
• Edited Cascading Style Sheets (CSS) for Humana’s website to improve user experience. Changes included writing scripts to expand and contract sections, regulate column width to adapt to windows of any size, and adding a.
• Contributes to team knowledge base and resources

Louisville, Kentucky, United States

• Provided technical support for end-users regarding hardware, software, and LAN network issues.
• Answered up to 190 calls per week from end users to resolve technical issues upon first contact, when possible. Gathered the information needed and provided verbal and remote instruction/assistance.o Supported Window.
• Performed ticket creation, categorization, prioritization, and incident resolution. Accurately recorded and documented all details of the issue or service request, including escalation, if needed.
• Mentored and trained new team members.