Collections Manager
San Diego Medical Federal Credit
Collection and monitoring of past due Consumer accounts.● Sending Collection letters, request field calls, make phone calls.● Handle incoming calls and respond to all member’s inquiries in reference to their past due accounts.Perform account reconciliation, payment history, estimated time for payoff and amount, and educate members about their responsibilities on account and the importance of keeping the accounts alwaysup-to-date.● Discovery and analysis of each member's reason for delinquency, and offer up-to-date payment arrangements, extension plans, rewrites, or due date changes to members to help keep the accounts current● Attend to member’s routine complaint calls or concerns.● Refer members to Balance or Consumer Credit Counseling programs when needed.● Perform skip tracing to locate members and/or collateral● Prepares and submit accounts for legal action or charge-offs to Chief Financial Officer for approval● Assign accounts for repossession and coordinate efforts with repossession agencies● Responsible for all repossession process including Notices of Intents, Reinstatements, Remarketing, andDMV paperwork and title transfers● File insurance claims with registered owner insurance companies or CPI when needed● Handle all aspects of accounts when Bankruptcy is filed including account restrictions, filing Reaffirmation Agreements, Proofs of Claims, Relief of Automatic Stays, negotiating with attorneys and trustees
