Matt Deines Email & Phone Number

Lead the end-to-end project directly with customers in pre-launch and make go/no-go decisions for the global launch. Technical Product Manager monitoring product performance in the field, gathering customer feedback, and evaluating changes in their workflows using the new products. Notable Achievements: ☑ Trusted as Technical Lead to launch Omnicell’s new flagship product which is groundbreaking, new technology in the industry. Recognized with the 2015 Engineering Quality Award. ☑ First Technical Product Lead to begin external validation (beta) program for Pandora Analytics, after Omnicell acquired the company. ☑ Managed 18 month project covering 3 separate releases of the Pandora product for roughly 800 customers.

Managed and analyzed utilities and services specifically for the purpose of implementing improvements. Created utilities and processes that enabled staff to install and service our products more efficiently over a shorter duration.Notable Achievements: ☑ Received industry service awards for vSuite, an internally branded IDM (Intelligent Device Monitoring) solution.☑ Directly contributed to our KLAS service awards 2007 to present.☑ Contributed to reducing upgrade time from ~2 weeks to 2 days for over 1,200 customers, 2,500 servers, and over 15K end-point clients. ☑ Won 2008 the “Teaming for Success” award with development team for delivering cost savings and enabling upgrades to more customers with fewer resources.

Provided top tier support by directing escalation of defects and malfunctions of core product line. Primary liaison between Research and Development, Field Operations, and Technical Support staff. Created prototypes and assisted in configuration creation. Notable Achievements: ☑Worked directly with Research and Development in design review and support for 6 major Software and Hardware releases to over 2,000 national customers. ☑ Technical Project Lead on Intelligent Device Monitoring and Remote Diagnostic Project. ☑ Technical Lead on initiative to vet 2 separate vendors. Made selection recommendation on a $350k capital software purchase which led to the development of the award-winning vSuite system. ☑ In 2005, received a companywide leadership award for my involvement with vSuite. ☑ Selected to triage, manage, and recover support tickets critical to customer retention. Resolved all issues and retained 100% of clients.

Technical Lead for installation and deployment of software and hardware solutions to hospitals. Led upgrades for servers and clients. Interfaced configuration and communication with 3rd party vendors. Notable Achievements: ☑ Systems Engineer responsible for the installation, maintenance, upgrades and performance of approximately 30 customers for major capital equipment projects of up to $2M each. ☑ Managed Software and Hardware beta of pivotal release streamlining Pharmacy Medication Order processing.