Matthew Thomas Email & Phone Number

* Respond to customer queries and address service complaints in a timely manner.* Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.* Coordinate with staff members working on the same account to ensure consistent service* Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests

Wichita, Kansas Area

* Converted incoming prospective internet based clients into customers through understanding their needs and finding a vehicle most suited to their needs* Collaborated with team members to reach sales quotas* Maintained client database, tracking vehicle purchased and date of purchase to assist with customer follow up ensuring repeat and referral business * Assisted managers in development of new sales strategies and promotions* Recruited, interviewed, trained, and coached new sales representatives* Built sales reports