Matthew Graeff Email & Phone Number

Knoxville, TN, US

Lead walkthrough meetings to demonstrate the functionality and strategic value of the Risk Cloud platformTailor each message to the audience: technical explanation for Power Users, high-level value for othersContribute to documentation and discussion with customers that show how use-cases inter-relate in the toolProactively track project health and.

Hands-on design and build of dozens of Risk Cloud applications across varying industries and maturitiesManaged 10+ accounts at a time – responded within SLAs and maintained exceptional attention to detail Served as a trusted GRC subject-matter and Risk Cloud product expert/advisor to our customersTrained users on their applications and continuously sought.

Developing SOX documentationMeeting with control owners and stakeholdersDesigning custom-built applications to help manage workflows and GRC tasks

Roseburg, Oregon, United States

Created automatic Excel update system for 650 products; reduced update time from many hours to secondsGenerated a self-updating Excel archive for weekly information queried from 15 different sourcesAnalyzed hundreds of thousands of data points to identify trends in sales history dataDeveloped dashboards to report findings quickly and effectively to.

Orlando, Florida, United States

Improved customer satisfaction by having 1-on-1 interactions to personalize each guest experienceExhibited pristine attention to detail to both safety regulations and visual quality of cleanlinessIndependently and efficiently managed time to maximize job performance

Austin, Texas

Multi-tasked in a team to ensure order accuracy, quick processing of payment, and an improved experienceEfficiently handled tasks under pressure by communicating times of need and helping coworkers when freeResolved customer issues by deescalating situation and making them feel heardEarned 2 promotions and the Outstanding Associate Award