Matthew Kocher Email & Phone Number

Columbus, Ohio Metropolitan Area

Dublin, Ohio, United States

Managed the successful development of internal applications and websites through accurate requirements planning, well-designed codes, and eye-catching technical website layouts. • Created or updated several internal websites using C#/.NET, SQL, HTML, JQuery, and Telerik Kendo. Maintained the continued functionality of running these websites and corrected arising code problems to scale system effectiveness• Created ETL (Extract Transform Load) SSIS packages to connect to SQL, Oracle… Show more Managed the successful development of internal applications and websites through accurate requirements planning, well-designed codes, and eye-catching technical website layouts. • Created or updated several internal websites using C#/.NET, SQL, HTML, JQuery, and Telerik Kendo. Maintained the continued functionality of running these websites and corrected arising code problems to scale system effectiveness• Created ETL (Extract Transform Load) SSIS packages to connect to SQL, Oracle, and SAP HANA data sources. Used the resulting data to support websites and SSRS reports. • Collaborated with cross-functional teams to identify current operational needs and develop technical requirements. Show less

Columbus, Ohio Area

•Catering System Software - Developed catering item ordering command line program in C# using OOP fundamentals; coded in C#; ran unit tests.•Venue Registration Software - Developed registration page for a company that rents unique space for events in C# and SQL Server; ran integration tests; primarily developed in a command line interface.•National Park Weather Website - Developed website that listed National Parks and showed weather of each in C#, ASP.NET, HTML, CSS, and SQL Server;… Show more •Catering System Software - Developed catering item ordering command line program in C# using OOP fundamentals; coded in C#; ran unit tests.•Venue Registration Software - Developed registration page for a company that rents unique space for events in C# and SQL Server; ran integration tests; primarily developed in a command line interface.•National Park Weather Website - Developed website that listed National Parks and showed weather of each in C#, ASP.NET, HTML, CSS, and SQL Server; developed using MVC and session; ran integration and Selenium tests.•Comic Book Collection Website – Developed website that allowed users to input and track comic book collections and allowed visitors to view those collections. Used external API to find and display images of comic book covers. Developed in C#, ASP.NET, HTML, CSS, and SQL Server using Agile methodology; ran integration tests. Show less

Columbus, Ohio Area

• Supported AML effort by clearing Phase II daily NOSS entries• Reviewed daily Web Transactions Audit Reports, Transaction Conflict Reports, and 5K DistributionReports• Completed Access Matrix that mapped Regulatory Support Services system accesses• Assumed responsibility for Audit Hotel Cubes. Supported upkeep of usernames and expansion oftheir accesses.• Created, refined, and worked Quarterly Access Review and Role Definition Document processes forsystems… Show more • Supported AML effort by clearing Phase II daily NOSS entries• Reviewed daily Web Transactions Audit Reports, Transaction Conflict Reports, and 5K DistributionReports• Completed Access Matrix that mapped Regulatory Support Services system accesses• Assumed responsibility for Audit Hotel Cubes. Supported upkeep of usernames and expansion oftheir accesses.• Created, refined, and worked Quarterly Access Review and Role Definition Document processes forsystems access• Completed mailings regulatory mailings for Collective Investment Funds and Harris Trust• Supported various mitigation efforts undertaken by the Regulatory Support Operations Team• Created, refined, and maintained daily Time Tracker used by Regulatory Support Operationsdepartment to track personal and team productivity.• Monitored the Retirement Plans, Individual Annuities, and Life Insurance Market Timing violationsand notified the contract holders involved.• Collaborated with Plan Administrators and gathered the necessary information to update the State ofCalifornia 403(b) Compare Website.• Fulfilled Individual Annuities requests for Plan Level Audit Information packets.• Assembled, prepared, and issued the Monthly NIAC Lost Policy spreadsheet to the necessary linesof business within Nationwide Financial. Show less

Columbus, Ohio Area

• Provided excellent customer service in the DC Direct, AS400, Savings Plus Program, CustomizedPlans, Entity Support, and Private plan queues.• Effectively managed calls in the Escalation queue by partnering with associates in the Processingdepartment, Contact Center and Contact Center Management.• Assisted Nationwide Retirement Solutions Contact Center associates and field representatives in theHelp Desk queue with questions on processes, procedures, and IRS… Show more • Provided excellent customer service in the DC Direct, AS400, Savings Plus Program, CustomizedPlans, Entity Support, and Private plan queues.• Effectively managed calls in the Escalation queue by partnering with associates in the Processingdepartment, Contact Center and Contact Center Management.• Assisted Nationwide Retirement Solutions Contact Center associates and field representatives in theHelp Desk queue with questions on processes, procedures, and IRS guidelines.Special Projects:Interim Associate Development Team June 2014 – December 2014• Facilitated New Associate Training class sessions on DC Direct, Distributions, Loans, UnforeseeableEmergencies, and Qualified Domestic Relations Orders. Directed trainees through mock call scenarios and served as primary resource to trainees taking their first incoming calls during last week of New Associate Training.• Monitored daily vacancy requests, approvals, interviewing, and hiring updates for all open positions inNationwide Retirement Solutions through communication with managers, directors, and the FinanceDepartment.• Interviewed 120 candidates and hired 33 new associates for the Retirement Plans Contact Center.• Assisted 30 candidates achieve FINRA Series 6 certification.Contact Center Interim Team LeadNovember 2013 - February 2014• Served as Interim Team Leader for 15 associates. Quality checked associate’s calls. Collaborated with management to identify top candidates. Show less

Columbus, Ohio Area

• Executed complex diagnosis and repair on customer vehicles following come-back preventionmethods to ensure issues were resolved correctly on the customers’ first visit.• Compiled estimates and notified customers of vehicle diagnostics and maintenance options toincrease company sales and preserve customer satisfaction.

Bachelor Of The Arts, Political Science

Activities and Societies: • Minor in Broadcast Production • Anderson University Debate Team • Anderson University Football Team

Education record

Completed a 14-week .NET coding bootcamp learning how to develop dynamic web-based software systems using the .NET programming language.