Matthew Smith Email & Phone Number

Santa Clarita, Ca, Us

Valencia, Ca

Builds, executes, and implements strategies for multimillion dollar home service business.Ensures Client websites are optimized and assists with edits as needed.Builds out campaign and business strategies to further business growth and achieve business goals.Refines the story of Scorpion products to best support our business partners’ goals and aspirationsSimplifies the language of marketing overall to ensure understanding and buy-inWorks together with multiple support teams to develop and carry out strategic marketing strategies that increase demand for our business partners’ services and in turn increase adoption rates of Scorpion productsActive working knowledge of SEO, Google AdWords, Various Advertising Channels, Google’s Best Practices, and Google AnalyticsAssists sales teams, colleagues, and other departments by acting as a subject matter expert on Scorpion products and Home Service Business needsEnsures optimum client experience and satisfaction through data presentation, great communication, follow-up and follow-through, and extreme ownership.Keeps track of and reports on metrics and key performance indicators to evaluate the success of marketing campaigns and guide continuing optimization efforts.

Valencia, Ca

Ensures Client websites are optimized and assists with edits as needed.Builds out campaign and business strategies to further business growth and achieve business goals.Refines the story of Scorpion products to best support our business partners’ goals and aspirationsSimplifies the language of marketing overall to ensure understanding and buy-inWorks together with multiple support teams to develop and carry out strategic marketing strategies that increase demand for our business partners’ services and in turn increase adoption rates of Scorpion productsActive working knowledge of SEO, Google AdWords, Various Advertising Channels, Google’s Best Practices, and Google AnalyticsAssists sales teams, colleagues, and other departments by acting as a subject matter expert on Scorpion products and Home Service Business needsEnsures optimum client experience and satisfaction through data presentation, great communication, follow-up and follow-through, and extreme ownership.Keeps track of and reports on metrics and key performance indicators to evaluate the success of marketing campaigns and guide continuing optimization efforts.Helped secure a 97%+ retention rate of clients over 5 yearsMaintained the longest running streak in the company history of 0 client loss for 10 monthsManages the 2nd largest MRR across the small to medium sized business division in the companyCarrys the highest adoption rate of Scorpion products Sold the highest increase of Monthly Recurring Revenue to a single client in a single transaction in Scorpion’s history

North Hollywood, Ca

Performs emergency medical skills, within the scope of practice. Administers medical care in conjunction with facility or client protocols. Working knowledge of anatomy and physiology to obtain a pertinent history. Intonates and conducts airway management for patients as needed. Reinforces the implementation of patient and family care with the effective use of time, resources, equipment and supplies.

Santa Clarita, California, United States

- Oversees business finances, ensuring the company's financial health, and supporting strategic decision-making processes- Analyzing Profit & Loss reports to make educated purchase decisions for all products and supplies- Manage the company’s capital structure and cash flow, ensuring sufficient liquidity for operations and growth.- Identify opportunities for cost-effective sourcing of all food products through farmer relations and commercial sourcing.- Product testing and production with new and existing supplies- Buildout all online and offline marketing materials for business outreach

Calabasas, Ca

-Decreased admin time to allow more time spent on the floor through streamlined scheduling and break lines by effective programming-Boosted efficiency by 100% through implementation of standard operating procedures, written out recipes, production lists, prep lists and closing checklists.- Praised for implementing the scheduling programs to other departments- Increased sales by 8% through effective scheduling, boosted morale, and accountability

Hollywood, Ca

-Slashed labor costs by 15% through the analyzing of guest trends, business needs, and employee productivity.-Increased Health department and National Sanitation Foundation scores by designing standard operating procedures for time and temperature with regards to perishable product.-Developed new strategies and processes that significantly improve restaurant cleanliness and satisfaction.-Saved the company time by designing an SOP for espresso bar maintenance and operation.-Boosted sales by 10% through boosting morale by positive reinforcement, encouragement and working alongside my team.

Burbank, Ca

-Increased sales by 5% through accountability, games, contests, and engaging the staff with the killer service cycle: Get connected, Be Urgent, and Make it fun.-Decreased training dollars spent by 10% through effective screening, hiring, creating and following through with the training schedules of new hires.-Slashed food costs by 5% by ensuring all food items are correctly made, use correct amounts of ingredients, and are made to standard.-Increased guest loyalty by ensuring all guests have a memorable experiences through table touches, server accountability, and guest recovery.-Decreased labor costs by 12% by controlling labor through effective scheduling, monitoring trends and restaurant activity, on shift necessity, and effective training.

Los Angeles, Ca

-Achieved 100% client satisfaction by ensuring all food items are correctly made, made quickly, on time, and meet the very high bar that is set for quality.-Maintained exemplary food presentation and event service effectively through improvisational thinking, problem solving, and well informed chef teams.-Increased employee retention by leading chef teams to excel in projects under high stress conditions and helping them better understand the need for urgency.

Northridge, Ca

-Controlled food cost to turn a profit in an establishment that has been operating at a loss for 10 years.-Designed Menus for a multi-concept establishment.-Directly in charge of controlling food costs and partial labor costs.-Established par levels to create efficiency and lower food cost by 6%.

Stevensons Ranch, Ca

-Lead team members to understand urgency in a high stress environment and developing them to become leaders and teach others.-Designed food layouts for production to increase speed of cooks.-Designed a pathway for servers to help them become more helpful to other guests and servers.-Ensured positive guest experiences through the system I designed for server pathways and keeping servers accountable through the Oz principle: see it, own it, solve it, do it.

Canyon Country, Ca

Certificate, Emergency Medical Technology/Technician (Emt Paramedic)

Associates, Culinary Arts And Restaurant Management, 3.6

Cordon bleu curriculum

Business/ Computer Science, 3.0

Diploma, General Studies