Matthew Leon Email & Phone Number

Clearwater, FL, US

New York, NY, US

Tampa, Florida, US

Evaluate networking systems to identify potential gaps in technology, processes, procedures in architecture. Eliminate layer 2 and layer 3 gaps, isolate guest & client systems, and implement client/company policies. Create & implement templates/standards for Firewalls, switches, and wireless.Create company fundamentals (best of practices) for policies and.

Clearwater, Florida, US

Work w/ Hybrid architecture and assisting with virtualization & application deployment or integration - UAT, QA, & Production environments within multiple datacenters and Azure.Supported multi-tenant/contextual HA environment with Cisco ASAs’, Firepowers, and Management CenterReplace cisco secure access control systems with cisco identity services.

Lead, Develop, Design and Initiate company wide network LAN, WiFi, and WAN architectures using industry best practices and technology including but not limited to Firewalls, Routers, Switches, Access Points, IPS/IDS & LoadBalancersIntegrate Layer 2 & Layer 3 managed services, as well as work w/ managed service providers. Work w/ fiber and copper-coax.

Stamford, Connecticut, US

• Providing advanced support for field, maintenance technicians, and contractors working with Hybrid Fiber Coaxial network.
• Providing support for residential and business services for CPE devices.
• Making corrections to billing and coding via ICOMS/CSG.
• Fundamentals of Cabling Knowledge – RJ & RG, AMPS, Taps, Pedestals, Cabinets, Barrels, Fittings, Filters.
• Identifying 2-way communication issues; RF - RDC/FDC, RX/TX, SNR, Attenuation, Modulation, Amplitude, Frequencies, Channel Bonding, Latency, Redundancies, within a Docsis 3.0 HFC Network.
• Identifying & determining appropriate avenues to address CMTS(Headend/Plant) Issues; MERS/BERS, FEC, CER/CCER, Docsis event errors, Upstream Count, Frequencies SNR lost

Stamford, Connecticut, US

• Technical setup and troubleshooting of customer's internet, cable, email, applications, and phone services.
• To resolve issues previous representatives couldn't, without having to roll a field technician if possible, to resolve issues successfully in accordance with established guidelines
• Microsoft, Apple, Android support via emulation software, and hands on to walk customers step by step in setup of email, WiFi, or application.
• Identifying Issues for trouble calls to direct field technicians
• Receive incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and performance standards
• Respond to customer issues in a professional manner.

Bachelor'S Degree, Computer Science

Associate Of Arts - Aa, General Studies

Associate Of Science - As, General Studies

Diploma, General Studies