Manager, Member Services And Support
Current-Function as primary advocate for member hotels in both Historic Hotels of America and Historic Hotels Worldwide. Conducts problem solving regarding membership inquiries and connects members to other team leaders when appropriate.-Lead onboarding process for new member hotels, resulting in the activation of full membership benefits. Activities include giving membership orientations, coordinating procedural calendars, and drafting agendas.-Oversee the sale of $20,000-worth of uniquely branded marketing collateral.-Create/maintain annual enrollment plan for all member hotels to receive promotional materials like Preservation magazine. -Craft unique membership presentations, including materials given before clients/stakeholders at two Historic Hotels Annual Conferences. -Conduct research/provide development recommendations for prospective new hotels, including the maintenance of several internal databases that track eligibility.-Act as historical consultant for over 500 member hotels, including the creation of written histories published on both organizational websites.