I am a program manager and capacity planning analyst with 11+ years of experience, including 9+ in the airline industry. Recognized for translating complex datasets and in-depth feedback into actionable insights, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include cross-functional collaboration, strategic planning/execution, change management, data-driven decision-making, process optimization, team leadership, forecasting/modeling, market research, and KPI analysis. Delivering superior administration on the latter areas of expertise requires utilization of effective communication, business acumen, and resource management to support efficiency and maximum returns. Most recently, I was a Customer Service Agent for SEA Airport Operations at Alaska Airlines. In this role, I swiftly resolved customers inquiries, concerns, and complaints, implemented corrective actions, and identified trends and commonalities to implement system-wide enhancements. In addition, I liaised with senior leadership and internal teams to ensure that the company’s continuous improvement support structure was driving the business forward with minimal expenditures.

Colleagues describe me as a progressive, driven, creative problem-solver who can be relied on to deliver the intended results and maximize profitability in competitive markets. I am pursuing new opportunities and can be reached through this profile, or by email at: matthewdphillips27@gmail.com