Matthew Phillips Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Project Kuiper

Seattle, Washington, United States

• Fostered operational excellence and guest satisfaction through exceptional customer service.
• Leveraged a continuous improvement background to pinpoint more efficient methods of completing day-to-day tasks.
• Investigated customer issues and concerns to determine root causes and appropriate corrective actions.
• Mediated conflicts and complaints to swiftly resolve the situation while serving as a company representative and customer advocate in all interactions.

Seattle, Washington, United States

• Spearheaded high-level capacity analysis and planning across 12 regions and five hubs.
• Governed the relationship with the maintenance teams and helped drive major changes to fleet optimization; offered evidence that two more airplanes per month were available for scheduling, leading to millions in.
• Orchestrated the SEA gates forecast that provided timely analysis of the likelihood to gain or lose gates at SEA airport.
• Explained analytical findings to non-technical audiences, including stakeholders and decision-makers, to secure buy-in for proposed actions or changes.
• Capitalized upon seven new markets that ultimately drove millions in revenue and grew system-wide market share.
• Educated other analysts on SQL to advance their data analysis capabilities and increase team bandwidth.

Seattle, Washington, United States

• Performed research, analysis, and modeling to derive 15+ economic insights for new products.
• Authored a weekly industry news briefing that organized and analyzed timely data for executive leadership.
• Partnered with product managers, e-commerce, and network planning in validating over five new revenue products.
• Bridged communications across functional areas to align objectives/expectations, share knowledge, and resolve arising issues or challenges.

Everett, Washington

• Standardized delivery operations as a technical program manager by establishing roadmaps, KPIs, and milestone across all three delivery centers, bringing all five airplane programs into compliance.
• Interpreted large data sets to identify trends that led to major project improvements in integration and analytics.
• Devised paint and livery short-term/long-term strategies for decals by creating roadmaps and milestones to launch new offerings to airline customers and plan future capacity output.
• Collaborated cross-functionally with 15+ teams from supply chain, finance, branding, operations, and customer engineering to conceptualize a $3M business case for implementing decal technology within the paint hangars.
• Conducted research on dozens of livery technologies; synthesized the results into actionable conclusions and recommendations; delivered presentations to executive leadership to enhance the customer experience.

Everett, Washington

• Served as a representative of the entire 777 factory statement of work as the IE leader and liaison to delivery center leadership.
• Generated robust capacity planning and high-level recovery plans that balanced factory priorities, milestones, and delivery precedence; reduced the number of engineers previously needed to do that work by three.
• Produced Tableau dashboards to forecast airplane health for delivery operations, saving 30 hours/week.

Everett, Washington, United States

• Architected 20+ efficiencies within the 787 manufacturing operations monuments group (galleys, lavatories).
• Guided the implementation of an automated tracking system that produced several daily status reports for 777 executive leadership and saved 20 hours/week that was duplicated to nearly 10 areas in the factory.
• Coordinated with five Final Assembly areas to decrease traveled work outside the factory, saving 40 hours/week.
• Delivered analytical support (heat maps, rate change analysis) for manufacturing operations during the highest output on the 777 program (nine airplanes/month) that resulted in nearly $1M in cost savings.
• Appointed as the lead industrial engineer for the 777 cargo bay statement of work; initiated 15+ changes to the manufacturing process that saved 25 hours/work per airplane.
• Leveraged technical skills with stress and process engineering teams to solve multiple quality issues.

North Charleston, South Carolina, United States

• Introduced an automation system to capture data for MRAP repairs over four different programs.
• Attained $2M+ (20% total project) in cost savings in the first year of data analysis using process modeling.
• Recommended 10+ high-level logistics fulfillment processes to DoD leadership that were ultimately implemented.

Gainesville, Georgia

• Established risk management procedures and communication tools for missionaries in 20+ countries.
• Improved processes for the logistics department as a whole
• Presented new protocols to teams during training camps (up to 400 people).