Matthew Hoffmann Email & Phone Number

Carmel, Indiana, United States

Carmel, Indiana, United States

Indianapolis, Indiana, United States

Installed and configured new printers, servers, and uninterrupted power supplies for Bank of America branches throughout the Indianapolis, Indiana area. Maintained daily paperwork with HP control room. Installed all new desktop workstations and peripherals throughout bank branches in the Indianapolis, Indiana area. Uploaded nightly documentation used to resolve tickets in the Spiceworks ticketing system. Completed hardware installations in a timely manner to ensure business as usual performance for the bank personnel.

United States

Indianapolis, Indiana

Participated in Health Insurance Portability and Accountability Act security review and recommended remediation actions. Upgraded 16 Operating Systems from Windows 7 to Windows 10 and installed Microsoft Office 2019. Imaged 17 Operating Systems with organizational software that were due for lifecycle replacement.

Fort Bliss Network Enterprise Center

Advertised Fort Bliss Soldier Training Program to organization management throughout the installation. Coordinated CompTIA Network+ and Security+ certification training for 12 military personnel which resulted in 100% certification rate. Supervised hands on training for military personnel instructed by civilian employees in different functional areas within the Network Enterprise Center. Managed required training for military personnel to maintain system administration credentials.

Fort Bliss, Texas

Improved organization physical security operations which resulted in a passing score of the Cyber Command Readiness Inspection. Provided guidance to 35 Public Key Infrastructure Trusted Agents which reduced processing time for Secret Internet Protocol Router Network tokens by 50%. Oversaw implementation of security patches for 240 information systems inside of the organization.

Fort Bliss, Texas

Reviewed account request forms for 316 users that expedited account creation for Department of Defense Information Systems. Processed new and replacement Secret Internet Protocol Router Token requests as a Trusted Agent for over 500 users. Developed standard operating procedures that facilitated the training of 12 additional Trusted Agents which increased productivity by 30%.

Pentagon, Arlington

Managed daily operations of 55 personnel that provided 24 x 7 support to the Office of the Secretary of Defense, Chairman of the Joint Chiefs of Staff and military Combatant Commanders. Provided oversight of a 24 x 7 help desk that supported over 30,000 Global Command and Control System-Joint (GCCS-J), 660 Joint Operations Planning and Execution System (JOPES) and Global Status of Readiness and Training System (GSORTS) users worldwide. Coordinated and validated quarterly Continuity of Operation requirements that ensured functionality of backup information systems at an alternate site.

Pentagon, Arlington

Provided Tier level one Windows help desk support of Global Command and Control System-Joint (GCCS-J) to end users worldwide. Escalated user requirements and problems to program developer support. Processed user and email accounts for users inside of the organization.

Fort Campbell, Kentucky

Coordinated maintenance for $2,000,000 worth of government information systems for security updates, program upgrades, and system repair.

Fort Campbell, Kentucky

Supervised 13 military personnel that provided tactical information systems support to over 1000 users. Provided cross training that ensured zero single points of failure and an information systems reliability rating of 99%.

Bachelor Of Science - Bs, Computer Information Technology Network Concentration

Activities and Societies: Alpha Lambda Delta, Phi Eta Sigma, Tau Alpha Pi, Tau SigmaNational Honor Societies

Education record

Education record

Education record