Same as Reimbursement Case Advocate with addition of handling COE accounts. Worked alongside 3 other team leads to ensure consistent communication across the team. Worked with regional supervisor to ensure metrics are met and maintainedProvided coaching/guidance to case advocates with questions/concernsCompleted monthly audits/feedback sessions with each case advocate to identify trends, holdups and coaching opportunities.

Successfully managed multiple territory caseload while completing cases on a timely and effective manner. Developed more responsibility in regards to assisting supervisors with miscellaneous projects and reports. Developed larger knowledge in regards to database management and patient/doctor/client representative relationships. Managed individual patient cases and served as a comprehensive resource to patients, physicians, manufacturer representativesResearch coverage for products by contracting insurers along with maintaining a database of patients that are currently enrolled into the programProvided any available assistance to patients to ensure questions/concerns were thoroughly answeredWorked alongside and cooperatively with benefit investigators to ensure accurate and effective coverage for patientsObtain prior authorizations, and work with patient assistance programs both internal and externalIdentified possible hazards to a patients journey and attempted to remove said hazard before this causes a disruption in the patients experienceReceived outstanding quarterly audit scores from start at this position.

Recruited to assist in running pharmacy operations. Worked with 5 others technicians and a Pharmacist on readiness of drugs, timetable of deliveries, as well as facility and pharmacy relations. Expanded into ordering and DME product distribution.Played a key role in ensuring the day to day operations of the pharmacy. Structured and implemented programs and policies in the areas of training, wound care, and drug education for current employeesFostered a teamwork/open-door environment conductive to positive dialogue across the organizationArranged timely shipments of medication through various suppliers and delivery time framesDeveloped supplier relationships and negotiated pricing and termsDeveloped with collaboration of the pharmacist the opening and certification of NEB24 Pharmacy, a division of Maryland Respiratory Group. This included marketing, implementation, and training for current Maryland Respiratory Group sales representatives.

Worked alongside the owner and five other employees. Handled day to day functions as well as future arrangements regarding leave of absences or vacations. Met with customers on a first hand basis and assisted or forwarded advanced questions to the pharmacist on duty. Filled non-controlled substance medications for Pharmacist to check for accuracy and then approve. Built a relationship with all customers and was taught more of the human resources day to day task that are requiredTook charge and implemented a new document warehousing procedure and document retrieval process.

Worked alongside 5 other supervisors on a day to day basis. Handled coaching, training, recruitment process. Managed individual department separate from others. Set goals and evaluated previous goals at beginning of every month with department employees. March 2007 to April 2008 Entertainment Supervisor - TV's, Home audio, furnitureApril 2008 to August 2008 - Roadshop Supervisor - Car Audio, Alarms, Remote start, Satellite Radio, GPSManaged 5-7 employee teamWas viewed as approachable and someone that you could talk to about issues inside the store. Learned Team building exercises, department bowling night to help build rapport.

Home entertainment sales specialistReviewed weekly adidentified inventory issuesReset every Saturday night, to align all tags and "front" the store

Monthly reset of certain departmentsReset based on marketing contracts and store layoutdesigned end-caps, limited supply and bulk supply items to promote sales