Dedicated to providing efficient technical support and troubleshooting for users within a company. I have experience in managing software and hardware updates, employee onboarding/offboarding, and inventory management. Known for my reliability, strong communication skills, and creative problem-solving. Always proactive, I’m committed to delivering high-quality support and maintaining smooth IT operations.

As an Apex Assistant, I provide vital administrative and technical support to ensure smooth program operations. My role includes onboarding new students, managing course data, and serving as the first point of contact for technical inquiries. I excel at multitasking in fast-paced environments, handling reports, and communicating effectively with students and staff. My goal is to maintain high standards of organization and deliver efficient support in all areas of the Apex program.

Description of Services:- Provided Creative Design Services including Creative Marketing, Newsletter content management, Website content, Social media content management, and Video Design Content management.- Managed Content Design projects by defining clear objectives, creating project plans, allocating resources, tracking progress, and ensuring projects were completed on time and within budget.- Ensured accessibility across Def Lens Media's social media platforms and website by creating design images and providing support to the creative team for client service requests related to image accessibility and description needs.- Supported the creative team in Accessibility Consulting on marketing projects and communicated with clients and team members on accessibility projects.Performance of Services:- Diligently and professionally performed services in accordance with industry standards.- Worked closely with the DLM team, maintaining open communication and adhering to project deadlines.

• Captured moments through photography and videography at various events and activities.• Designed compelling logos, flyers, posters, cards, and tickets to meet client specifications.• Edited videos and photos, enhancing the visual appeal of event content.• Collaborated with clients to develop and discuss creative ideas, ensuring alignment with their vision.

● Precision Assembly: Expertly assembled truck bed covers in various materials, emphasizing attention to detail.● Quality Inspection: Conducted thorough inspections to maintain product quality standards.● Reporting and Communication: Effectively communicated any identified issues, such as scratched products, to team leaders.

• Efficiently fulfilled customer online orders across all store aisles, including dairy, frozen, and grocery.• Provided high-level customer service in a dynamic and fast-paced environment.

• Operated network-based servers, emphasizing Microsoft Server OS and Windows Server 2016.• Acquired skills in server installation, upgrading, and configuration.• Explored key components: Active Directory, domain controllers, group policy, DHCP, DNS.• Managed users, groups, computers, and organizational units.• Configured and deployed file services based on customer requirements.• Emphasized server security practices.• Hands-on labs and case studies prepared for real-world system administration scenarios.

• Led a team in creating a gesture glove for American Sign Language interpretation.• Scheduled and facilitated weekly team meetings to discuss project progress.• Tested and adjusted the gesture glove collaboratively with the team.• Researched and sourced materials for the project.

• Explored security and vulnerability issues of web applications and database systems. • Emphasized application tools, techniques, and methodologies for a secure multilevel relational database• Investigated secure web services, covering protocols, digital certificates, host security, and API for web servers.

E-Commerce Clicklist | January 2018 – November 2020• Order Fulfillment: Efficiently managed online orders, covering diverse store sections like dairy, frozen, and grocery.• Customer Focus: Provided high-level customer service in a dynamic environment, ensuring accurate and timely order completion.rce Grocery Night Clerk | January 2017 - January 2018● Tech-Enhanced Service: Leveraged technology for seamless order fulfillment, including inventory management and unloading delivery trucks.● Customer-Centric Approach: Delivered exceptional service, maintaining optimal inventory levels for a smooth shopping experience.

● Produced diverse marketing materials, including social media content, ads, banners, flyers, videos, vlogs, and a logo.● Reached out to AALANA students to facilitate connections with the community and the Institute.● Hosted and designed educational and social activities for AALANA and general students.● Conducted one-on-one meetings with mentees, ensuring ongoing support and feedback.

• Orchestrated and facilitated comprehensive training sessions, staff meetings, and one-to-one meetings as the Summer Director.• Developed and implemented training programs for Summer Orientation Assistants, aligning with the needs of students and the community.• Demonstrated strong listening skills, offered constructive criticism, and established robust support systems.• Spearheaded the development and implementation of tailored programming and services based on identified student and community needs

• Documented events, people, and activities through photography and videography.• Carefully reviewed and proofed images and videos, assembling them into captivating slideshows for special events.• Organized files and produced DVDs for program managers and families, ensuring a lasting memory of the events.

• Created designs for T-Shirts, website, and social media• T-Shirts – Created 40 thumbnails ideas for t-shirt sales• Website – Improved website by fixing layout design• Social Media – Improved social media by creating a banner background for YouTube