AeroLeads people directory · profile
Matt Robertson Email & Phone Number
Director, Workforce Management and Operations Analytics
at
Florida Blue
1 work email found
@asurion.com
3 phones found area 615, 253, and 845
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Workforce Management and Operations Analytics
Location
Nashville, Tennessee, United States
Company size
Who is Matt Robertson? Overview
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Quick answer
Matt Robertson is listed as Director, Workforce Management and Operations Analytics at Florida Blue, a company with 8332 employees, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at asurion.com, phone signal with area code 615, 253, 845, and a matched LinkedIn profile for Matt Robertson.
Matt Robertson previously worked as Director, Workforce Management & Operations Analytics at Florida Blue and Principal Workforce Strategist at Amazon Web Services (Aws). Matt Robertson holds Master Of Science - Ms, Data Science from Northwestern University.
Company email context
Email format at Florida Blue
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{first_initial}{last}@asurion.com
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AeroLeads found 1 current-domain work email signal for Matt Robertson. Compare company email patterns before reaching out.
Profile bio
About Matt Robertson
Workforce Management leader with a specialization in analytics. Experience in workforce planning in multi-channel contact centers, field service management, and retail store operations.
Listed skills include Cross Functional Team Leadership, Process Improvement, Leadership, Management, and 37 others.
Current workplace
Matt Robertson's current company
Company context helps verify the profile and gives searchers a useful next step.
Florida Blue
9 roles
Matt Robertson work experience
A career timeline built from the work history available for this profile.
Director, Workforce Management & Operations Analytics
Current
Jul 2023 - Present
Principal Workforce Strategist
Oct 2022 - Jun 2023
Director Workforce Management (Field Services, Stores, And Contact Centers)
Led workforce management teams in multiple roles focused on forecasting, capacity management, staff planning, scheduling, labor optimization, and real-time for Asurion's field services workforce (retail stores, major appliance, same/next day delivery) and contact centers (voice, chat, messaging). Responsible for the attainment of service level agreements.
Jul 2017 - Oct 2022
Senior Manager, Workforce Management
Led a global team of real-time and scheduling analysts providing support across voice, chat, and back office channels. Responsible for the attainment of service level, efficiency/occupancy, and forecasting targets. Partner with and lead cross-functional teams to drive process improvement initiatives that enable the department's ability to meet client needs.
Nov 2013 - Jun 2017
Senior Manager, Customer Care Reporting & Analytics
Led team of analysts who provided reporting, analysis, and consultative support to 17 North American call centers across multiple metrics. Developed programs and established goals for attendance, attrition, and associate incentive programs. Partnered with cross-functional leadership to implement & measure process improvement initiatives, quantified impacts.
Mar 2012 - Nov 2013
Manager, Site Reporting
Led 20 analysts supporting Customer Care operations. Ensured delivery of accurate, timely, insightful, and actionable reporting and analysis. Collaborated with internal customers to implement improvements and enhancements driving business results. Assisted users in understanding results and built better methods of analyzing site level operational.
Oct 2010 - Mar 2012
Quantitative Analyst
Delivered actionable analysis and reporting to facilitate decision making in a Customer Care organization across IVR, web, and call center channels. Analyzed operational and financial metrics and identified cause-and-effect relationships between key business drivers. Performed analysis, measured operational results, identified business drivers, and.
Jul 2009 - Oct 2010
Telecommunications Officer
Led a variety of telecommunications, IT, and project management teams during an eight year Army career. Responsibilities included leading teams of up to 150 soldiers, managing $15 million in projects, and developing and optimizing communications networks. Positions held included platoon leader, staff officer, and company commander.
Jun 2001 - Jul 2009
Team & coworkers
Colleagues at Florida Blue
Other employees you can reach at floridablue.com. View company contacts for 8332 employees →
SB
Shenita Bradsher Rn, Bsn, Mha, Ccm
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
MV
Megan Varona
Colleague at Florida BlueNew Port Richey, Florida, United States, United States
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EL
Erika Livingston, Pharm.D.
Colleague at Florida BlueGreater Houston, United States
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CB
Charles Brantley
Colleague at Florida BlueSaint Johns, Florida, United States, United States
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CB
Carolyn Broughton
Colleague at Florida BlueJacksonville, Florida, United States, United States
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ML
Maggie Lucas
Colleague at Florida BlueVero Beach, Florida, United States, United States
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RT
Redon Taylor
Colleague at Florida BlueJacksonville, Florida, United States, United States
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AJ
Aspen Jones
Colleague at Florida BlueBethlehem, Georgia, United States, United States
View →
TR
Tom Richter
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
HA
Haylie Allegra
Colleague at Florida BlueGreater Orlando, United States
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Shenita Bradsher Rn, Bsn, Mha, Ccm
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
MV
Megan Varona
Colleague at Florida BlueNew Port Richey, Florida, United States, United States
View →
EL
Erika Livingston, Pharm.D.
Colleague at Florida BlueGreater Houston, United States
View →
CB
Charles Brantley
Colleague at Florida BlueSaint Johns, Florida, United States, United States
View →
CB
Carolyn Broughton
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
ML
Maggie Lucas
Colleague at Florida BlueVero Beach, Florida, United States, United States
View →
RT
Redon Taylor
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
AJ
Aspen Jones
Colleague at Florida BlueBethlehem, Georgia, United States, United States
View →
TR
Tom Richter
Colleague at Florida BlueJacksonville, Florida, United States, United States
View →
HA
Haylie Allegra
Colleague at Florida BlueGreater Orlando, United States
View →
2 education records
Matt Robertson education
Master Of Science - Ms, Data Science
Bachelor Of Science - Bs, Operations Research
FAQ
Frequently asked questions about Matt Robertson
Quick answers generated from the profile data available on this page.
What company does Matt Robertson work for?
Matt Robertson works for Florida Blue.
What is Matt Robertson's role at Florida Blue?
Matt Robertson is listed as Director, Workforce Management and Operations Analytics at Florida Blue.
What is Matt Robertson's email address?
AeroLeads has found 1 work email signal at @asurion.com for Matt Robertson at Florida Blue.
What is Matt Robertson's phone number?
AeroLeads has found 3 phone signal(s) with area code 615, 253, 845 for Matt Robertson at Florida Blue.
Where is Matt Robertson based?
Matt Robertson is based in Nashville, Tennessee, United States while working with Florida Blue.
What companies has Matt Robertson worked for?
Matt Robertson has worked for Florida Blue, Amazon Web Services (Aws), Asurion, and Us Army.
Who are Matt Robertson's colleagues at Florida Blue?
Matt Robertson's colleagues at Florida Blue include Shenita Bradsher Rn, Bsn, Mha, Ccm, Megan Varona, Erika Livingston, Pharm.D., Charles Brantley, and Carolyn Broughton.
How can I contact Matt Robertson?
You can use AeroLeads to view verified contact signals for Matt Robertson at Florida Blue, including work email, phone, and LinkedIn data when available.
What schools did Matt Robertson attend?
Matt Robertson holds Master Of Science - Ms, Data Science from Northwestern University.
What skills is Matt Robertson known for?
Matt Robertson is listed with skills including Cross Functional Team Leadership, Process Improvement, Leadership, Management, Business Process Improvement, Analysis, Call Centers, and Training.
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