Max Lee Email & Phone Number

Selangor, Malaysia

Australia

Cyberjaya, Selangor, Malaysia

Cyberjaya, Selangor, Malaysia

Manager of Service Delivery (Engineering & Operations) report directly to Senior Management team. Responsibility:• Managing department of 8 Network and Engineering specialist VSAT, Video and IP Network• Strategic planning, manpower distribution, knowledge transfer and processes to ensure all services met SLA/KPI.• Product development with business development team to meet market demand.• Strategic partnership with Service Provider to strengthen solution positioning in the market• Pre and Post-Sale support in providing End-to-End Solution to customers• Prepare and response to RFP and RFQ• Managing CAPEX and OPEX of the department• Scope of services include:o Service design and deployment for Satellite broadband network, WIFI hotspot solution, core/access network, automation and monitoring systems.o Broadband product and service managemento IP Core network management (MPLS, International peering and network design)o WIFI service management (hotspot management and outdoor WIFI design)o VSAT service management (HNS, iDirect platform)o Video Service management (Internet video delivery and ASI transport delivery)o Monitoring system management (Solarwinds, PRTG and Cacti)

Cyberjaya Selangor

Manager of IT Network team (Value Added Service) report directly to Senior Management team. Responsibility:- Managing department of 3 Network Specialist in support business requirement- Strategic planning on manpower distribution, knowledge transfer and processes to ensure all services met SLA/KPI- Pre and Post Sales support in providing End-to-End Solution to customers- Preparing RFP and RFQ as well as business case- Managing CAPEX and OPEX of the department- Technology research including Broadband Satellite, Acceleration, Network Securit, WIFI network and VSAT technologyAchievement:- Successfully deployment a new Satellite Broadband network that provide nationwide broadband service to 438 sites- Improvise monitoring systems to suit consumer product support- Improve department capability with guidance and intensive internal training- Maintain overall SLA of 99.99% for IT Network services

Cyberjaya

Assistant Manager of IT Network team (Value Added Service) who ensure Measat IP Network operate within/above SLA. The services include Internet transit, Enterprise network, VSAT broadband and manage services Responsibility:- Managing and leading network department to meet business goal- Periodic upgrade/optimize network to suit business change- Strategic planning and design on IP core network to ensure all services met SLA/KPI- Prepare process improvement for department- Plan optimization path to suit business requirement- Plan and manage bandwidth optimization of company wide network to ensure critical system free from congestion- Design site-to-site network solution (incl. HLD and LLD)- Providing solution (HLD/LLD and implementation framework) for new service deployment.- Actively involve providing technical analysis and POC to assist Product Development team to develop cost effective solution for customer- Involve in preparing RFP and RFQ as well as business case- Provide direction and tracked team progress base on weekly meeting. - Prepare POC setup for customers testing - Prepare OPEX/CAPEX justificationAchievement:- Consolidated and optimised existing network infrastrusture and convert it into a profit center- Introduced redundant Internet service infrastructure (Multihoming)- Improved service monitoring from passive to pro-active monitoring structure- Defined service document process to track each managed services- Introduced troubleshooting structure and for network services- Trained and managed 1st and 2nd level support team with proper escalation process and documentations - Introduce reporting framework for management review purposes- Improved overall SLA from 99.3 to 99.9 per year- Define team goal and direction base on company vision

Team leader of IT Network team (Value Added Service) who ensure Measat IP Network operate within/above SLA. The services include Internet transit, Office infrastructure, VSAT broadband and manage services Responsibility:• Managing key issues in network operation consist of monitoring tools (Solarwinds and PRTG), VSAT network, IP Transit network (Tier-3) and Enterprise Network (WIFI, LAN, Enterprise core and etc) to ensure critical and completed issue resolve within stipulated timeline.• Proposed and implement operation improvement including network monitoring systems and methodology, training 1st level engineer and infrastructure deployment• Responsible to consult, plan and design customer network as part of manage services Achievement:• Redesign and migrated IP Transit network – improve scalability and flexibility of deployment• Restructure and design Internal network infrastructure to support future deployment• Introduce Network Monitoring System (Solarwinds and Cacti) to proactively monitor network services and equipment health• Implemented Enterprise WIFI system for MEASAT office with 802.1x integration with Active Directory and Captive portal for guest• Implemented centralized radius authentication system for network access • Plan, design and implement VSAT hub system for satellite backhauling services• Improve documentation structure and unified process for service provisioning• Improved overall SLA from 99.3 to 99.9 per year

Mni Twin Tower, Kl

Handle south pacific project mainly on data communication equipment. In charge of planning and implementation of overall network. Main interfere and responsible in technical implementation and troubleshooting datacom related equipment. Secondary roll as project coordinator to represent project manager in most of the project.Responsibility:- Network design for Mobile Backbone Network- Network design for IP RAN Network- Network design for Metro Ethernet Network- Prepare low level design document for customer- Prepare network migration plan for backbone and access network- Prepare technical guide document for customer- Gather requirement from customer to prepare data configuration table- Provide technical opinion when meeting with customer- As project coordinator for each project handle from planning to hand over project.- Make sure project run smoothly and identify possible risk in a project.- Maintain each project timeline

Specialization : Engineering - Electronics/CommunicationIndustry : Telecommunication; As a project coordinator for RNCs in Outside Klang Valley area. Main responsible is to ensure all RNC rollout smoothly and within schedule in each area starting from planning to implementation. Also in charge of IP address maintenance for all network equipment and draw diagram for IP network for future reference. Daily routine task is to monitor all RNC, make sure IP address is allocated according to plan and ensure all process and task is documented. Responsibility:-Planning, coordinating and implementing 3 RNC in Malaysia Project coordinator to assist Project manager to ensure project implementation for RNC and router run smoothly. Make sure project run in schedule and identify possible risk and issue that will be occur.Co-operate with vendor to come up a design document for RNC that meet company expectationIn charge of RNC expansion for 2 years with traffic profile provide by marketing.Define process flow document for core networkMaintain RNC Database to keep track each node B recordKPI monitoring for all RNCPlanning and maintenance of IP addresses in Core Network

Bachelor'S Degree, Science & Technology; Data Communication; Sciences; Science

Education record