Chris Maxwell Email & Phone Number

Home Services Manager, (2015-2023) ⦁ Orchestrated the day-to-day in-home services operations for Geek Squad supporting up to 40 in-home Geek Squad employees in home theater installation, networking, personal computing, and home delivery. ⦁ Coached employees to provide superior customer service and in-home solutions.⦁ Helped launch subscription-based services strategy for the company⦁ Tested new routing strategies and the development of technician-routing system⦁ Top 10% in… Show more Home Services Manager, (2015-2023) ⦁ Orchestrated the day-to-day in-home services operations for Geek Squad supporting up to 40 in-home Geek Squad employees in home theater installation, networking, personal computing, and home delivery. ⦁ Coached employees to provide superior customer service and in-home solutions.⦁ Helped launch subscription-based services strategy for the company⦁ Tested new routing strategies and the development of technician-routing system⦁ Top 10% in in-home sales 2016-2019. 2nd in company in solutions revenue in 2019.⦁ Partnered with the local store and market leaders to provide services training to store associates through in-person ride-a-longs and store trainings. ⦁ Delivered market-leading employee experience results. Market leader in Employee Experience 2017-2020. Average eNPS score of 95⦁ Promoted 2 employees to manager roles and 14 other employees to advanced technician roles⦁ Market Leader of the Year in 2019 Show less

Trained and motivated store associates in product knowledge and sales of consumer electronics. Executed company sales strategies to drive profitability through attachments of margin-rich accessories and services. Ensured visual merchandising standards were met and maintained to enhance the customer experience. Teamed with the General Manager to lead the on-boarding of all new hires. • Achieved $22 million in sales• Turned an underperforming store into a district-leader… Show more Trained and motivated store associates in product knowledge and sales of consumer electronics. Executed company sales strategies to drive profitability through attachments of margin-rich accessories and services. Ensured visual merchandising standards were met and maintained to enhance the customer experience. Teamed with the General Manager to lead the on-boarding of all new hires. • Achieved $22 million in sales• Turned an underperforming store into a district-leader, specifically in Geek Squad with top 1% performance within 8 months of taking the job• Customer Loyalty scores above company average, and answered customer feedback requests.• Chosen Sales Manager Specialty Coach for small volume stores in Charlotte and South Carolina and trained all new managers• Achieved top ranking among store leaders in driving positive employee morale• Developed future leaders with 2 supervisors promoted to manager Show less

Managed store inventory and shrink in stores ranging from $40 million in sales annually to $13 million. Built a shrink and safety culture by following company asset protection guidelines and standards to minimize loss. Performed annual physical inventories to verify accuracy of in-stocks and shrink results. Ensured merchandising created a positive customer experience through validation of visual product sets and ad prep. Managed Home Delivery teams to ensure customers received their product… Show more Managed store inventory and shrink in stores ranging from $40 million in sales annually to $13 million. Built a shrink and safety culture by following company asset protection guidelines and standards to minimize loss. Performed annual physical inventories to verify accuracy of in-stocks and shrink results. Ensured merchandising created a positive customer experience through validation of visual product sets and ad prep. Managed Home Delivery teams to ensure customers received their product on time and quality customer service in their homes. Supported Sales Managers in driving positive sales results. • Underbudget shrink performance at store in Monroe, NC in 2008.• Took an underperforming store in Charlotte and produced the best shrink performance in store’s history by getting it to budget. Show less