Responsible for Regional NE territory with primary focus RI, Southern MA & Eastern CT. • Manage, operate and maintain the company's labor & material costs within the defined budget guidelines. • Directs and supervises activities and performance for quantity and quality of work produced. • Plan all operations to optimize efficiency of facility, operation’s work force, materials, supplies, equipment and tools. • Monitors and enforces all the company safety policies, rules and regulations.• Establishes and maintains a positive working and cooperative relationship with customers, vendors, contractors, and all personnel of the company. • Establishes, enforces and monitors security standards and procedures to protect the company's assets, wherever they are located.• Coordinates the daily flow of projects and follow-up with equipment, products and service suppliers.• Hires, disciplines and trains personnel within the Operations Department according to company policies and procedures.• Supervises work assignments and ensure that projects are scheduled to satisfy customer requirements in the most efficient and effective manner.• Contracts with outside suppliers (labor and material) as needed to satisfy the operations requirements of the company.• Establishes and maintain operating systems and procedures that maximize the effectiveness of both the facility and field personnel.• Monitors daily records to ensure that all projects are executed in accordance with company standards of quality and quantity.• Seeks out opportunities to improve equipment, methods, processes, and procedures to benefit the company, and research and develop these ideas, as appropriate.• Monitors customer satisfaction levels and resolve customer complaints in an expeditious manner to the satisfaction of the customer while not jeopardizing the economic benefit and profitability of the company.• Participates in the selection and appointment of all key personnel within the Operations group.

• Managed, operated, and maintained (alongside the bookkeeper) the company's labor & material costs within the defined budget guidelines. Complete daily log sheet for tracking.• Ensured that the scope of work is followed, and standardized procedures and practices are met in a professional and timely manner.• Communicated on a high level to home and business owners during the emergency service process.• Communicated with understanding the details of all assignments to include but not limited to drawings, moisture mapping, temperature and dehumidifier readings, and customer inquiries, according to IICRC and or ASD• Worked and communicated to all crew lead’s and quality control crew lead’s to ensure projects are done thoroughly.• Responsible for maintaining schedules and managing a crew on multiple projects at one time.• Inspected sites thoroughly and document findings. Submit change orders to Ops Manager.• Prepares all necessary files and paperwork/job files accurately so that an estimate may be prepared directly from file.• Completed jobs in a timely manner or specific time frame.• Trouble shoot problems as they occur in the field.• Evaluated and communicate the need for change orders to owners and subcontractors.• Arranged for permits as needed.• Managed project mobilization process and project dispatch - Communicated travel progress and ETA with management and customer representatives.• Acted as a liaison with Operations Manager, Clients, Subs and in-house personnel• Relayed necessary information to technicians and forecast future equipment and manpower needs as required for the job.• Managed, train, coach and mentor staff.• Inventory tracking and resupplying.• Negotiated restoration services and insurance claim settlements.

• Maintain communication with all customers, adjusters, and insurance companies• Oversee all work and training of skilled laborers and technicians• Rectify all previous courses and training through IICRC equipment set-up per job scope• Complete all required paperwork and worked with administration to complete invoicing for each project.

- Run daily operations for various jobs, operated heavy machinery, oversaw up to ten crew members daily, controlled restoration services