May Chen Email & Phone Number

中国 上海市 静安区

Ø Help team members acquire skills (including new hire training and daily work process training), achieve targets/goals with working on analysis daily/monthly performanceØ Build and maintain good relationship with property partners via pitching and negotiating deals to make property com-petitiveØ Responsible for onboarding and maintenance of the independent properties Ø Educate partners on tools and processes that will optimize their product on sites while encouraging them to self-serveØ Offer financial transaction support (disputes, questions, etc.) to partnersØ Work closely with team members with assisting bulk maintenance requests via bulk toolØ Proactively raise systemic issues and process gaps, collaborate with internal teams to address critical hotel partner issues via test & learns, content, or process improvement

中国 上海市 浦东新区

Ø Assist partners on product and services promptly via multiple channels (phone, email and social media)Ø Assist team members hit daily working target with high standard (including quality control and best practice sharing) Ø Collaborate with internal teams to resolve booking related issues (property closure, incorrect rate/content loaded)Ø Guide partners on tools and processes that will optimize their product on sites with commercial advises via self-serve Ø Lead and resolve issues and complaints from properties and guests (relocation, pricing, special requests)Ø Review and identify root cause for all intensified cases to propose improvements to reduce recurrence

中国 上海市 黄浦区

Ø Update the rate and availabilities on online Travel Agent (Booking.com, Ctrip, Elong, Expedia, Agoda, etc.)Ø Make bookings from online Travel Agent, Corporate Companies for individual guests; group bookings from Catering/ Room SalesØ Daily check booking correspondence to make sure all information set in Opera is correctØ Filing and update contracts with the Travel Agents and CompaniesØ Assist Director of Revenue to check room inventory and Daily Pick Up report

中国 上海市 黄浦区

Ø Assist guests on treatment reservation and product/voucher purchasing via multiple channels (phone, email, social media and walk-in)Ø Work closely with Learn and Development team to deliver daily training (including product ingredients/ benefits, selling skill, telephone reservation) to maintain and improve service standardØ Assist manager to complete monthly cost transfer and retail in-stock checking

中国 上海市 浦东新区

Ø Assist guests on treatment reservation and product/voucher purchasing via multiple channels (phone, email, social media and walk-in)Ø Daily update revenue report and client history report

中国 上海市 静安区

Ø Assist guests on treatment reservation and product/voucher purchasing via multiple channels (phone, email, social media and walk-in)Ø Monthly training deliver (Service standard, telephone etiquette, sale treatment and product) Ø Assist accounting to do monthly commission report and department revenue report