8+ years expertise in Functional consulting, ProdOps, Production support, Application support, Incident management, Change management and Release management, customer success, Client Servicing and Product Operation.Eager to explore new Domains, Tools & Technologies.Responsible for evaluating the Issues reported by Business users and clients and providing ongoing solutions.Provide product support to Travelers and Marsh & McLennan Companies users by resolving their concerns/issues via email and web-based tools.Maintain overall ownership of reported issues ensuring that resolution is provided within the agreed SLA.Excellent communication skills and exposure on working with various IT support and business user groups across Latin America, US, EMEA, APAC, and various geographies.Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.Sound knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) concepts.Excellent analytical, decision-making, problem-solving, team building, conflict management, client handling and time management skills.Coordination with offshore and onshore stakeholders. Co-ordination with Business Analyst, Development, Testing/QA team, Operation Support & DBA team.