Matthew Blackburn Email & Phone Number

Colorado Springs, Colorado Area

Cheyenne Mountain, Colorado Springs

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate and analyze problems utilizing historical database records.
• Maintain and update records and tracking databases.
• Install, operate, maintain, repair and modify equipment.
• Perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyze and evaluate products and related performance. Troubleshoot and diagnose malfunctions to eliminate problem in minimum time.

Colorado Springs, Colorado

Service help desk. Contractor. Active directory. Outlook. Nipr. Sipr. Customer service.

Colorado Springs, Colorado Area

• Obtained the title of senior server technician in maintaining a medical network server stack interface for being the most proficient and taking more time to get familiarized with the equipment; teaching and leading a.
• Trained over 100's of medical users on how to use the medical network interface so users could be could be proficient at maintaining current job.
• Managed Active Directory as a system administrator in creating and deleting users and groups to maintain the security of the company.
• Worked with remedy to help end users to further the success of troubleshooting so their workstation could be up and working at a timely manner.
• Provided excellent customer service with a polite attitude and gave them fast and expedient information causing great reviews for the organization.

Schofield Barracks, Hawaii

• Maintained multiple networks in Fort Shafter, Schofield Barracks, and Wheeler Army Airfield Base to keep the communication and connectivity of buildings for over 5,000 end users.
• Built an entire network from scratch during the exercise of Balikatan 2010 in the Philippines in result caused a 100% overall success rate for connectivity.
• Responsible for thousands of dollars of network equipment on multiple assignments and didn't suffer a single loss.
• Managed Active Directory as a system administrator in creating and deleting users and groups to maintain the security of the company.
• Worked with remedy to help end users to further the success of troubleshooting so their workstation could be up and working at a timely manner.
• Provided excellent customer service with a polite attitude and gave them fast and expedient information causing great reviews for the organization.